سامي محمود, Senior Operation Executive

سامي محمود

Senior Operation Executive

Careem

البلد
الإمارات العربية المتحدة - دبي
التعليم
الثانوية العامة أو ما يعادلها, English Conversation
الخبرات
16 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 11 أشهر

Senior Operation Executive في Careem
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يناير 2016

Providing assistance to my colleagues and giving him the proper training. Making sure that all calls coming from the captains (drivers) answered on time and achieve the service level target (90 %). Working with my colleagues to achieve the reliability target (95 %) and make sure that all later booking arrive on time. Assistance in chat rooms to help my colleagues in the other 47 cities where Careem are operating right now.

Customer Service Executive في Careem
  • مصر - القاهرة
  • أغسطس 2015 إلى يناير 2016

Handled customer inquiries and complaints. Making new booking to customers and making sure that every single booking arrives on time and customers are satisfied. Answer all Emails coming from customers.

Interpreter في Embassy of Ecuador, Cairo, Egypt
  • مصر - القاهرة
  • يونيو 2014 إلى مايو 2015

Translate documents from Arabic to Spanish and vice versa. Simultaneous interpreting in the meetings and press news.

Senior Executive Customer Service في Expedia Spanish
  • مصر - القاهرة
  • يناير 2011 إلى يناير 2014

Handled customer inquiries and complaints. Executed and processed hotel bookings. Promoted and cross sell of hotel packages and offers. Met and exceeded target number of calls per hour. Consistently earned shift bonuses, doubling basic pay. Solid communication, interpersonal, time management, analytical, organizational, and Sales skills.

Providing assistance to my colleagues and giving him the proper training. Proven ability to effectively handle multi-task levels of management responsibility with minimal direction from superiors while supervising personnel, providing team leadership, motivation, and development. Making sure of achieve the target in Service level calls and Interval compline (97 %). Quality and coach all agents calls. Make sure that all agents achieve the target of sales made by phone ( 35%).

Receptionist and Administrative Officer في Oliva Torres
  • أسبانيا
  • يناير 2009 إلى يناير 2011

Receive all incoming calls in different languages and transfer it to the proper department. Requesting all the pieces and products needed from the providers and transfer it to the factories

Tour leader في Galaxia Tours in Cairo and Sharm El Sheikh
  • مصر - القاهرة
  • يناير 2007 إلى يناير 2009

Planning programs for tourists. Meeting with them to sell the optional excursions and supporting them during their staying in the hotels. Handling arrivals and departures.

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, English Conversation
  • في British University in Egypt
  • مارس 2013

English Course at British Council (5 levels).

الثانوية العامة أو ما يعادلها, CATALAN
  • في Universitat de Barcelona
  • أغسطس 2010

Completed 8 levels of the Catalan language at Catalan Institute in Barcelona.

بكالوريوس, Homologation of university degree Spanish philology
  • في Universitat de Barcelona
  • يناير 2010

Homologation of university degree in Spain.

بكالوريوس, Spanish philology
  • في Ain Shams University
  • يوليو 2007

Bachelor degree from the Faculty of Languages Ai Shams University: Department of Spanish (with Overall Grade Good).

Specialties & Skills

Administration
Translation
Tourism
Customer Service
ADMINISTRATION
COMMUNICATION SKILLS
DIRECTING
HABILIDADES DE COMUNICACIÓN
LIDERAZGO
MEETING FACILITATION
MICROSOFT WINDOWS XP
RECEPTIONIST

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الاسبانية
متمرّس