Front Office Manager
Emirates Grand Hotel
Total years of experience :16 years, 10 Months
In charge of 57 employees at Reception, Guest Relations, Concierge, Valet, Transportation, Tel. Operator, Business Center and Duty Managers to ensure adherence to Hotel policy & procedures as well as delivering best services to Hotel guests at all times.
In charge of all Front Office Departments.
Set up for budgets & sales plan
Seasonal contracting and yield management
In charge of Front Office departments as Reservation, Concierge, Reception and Guest Relations.
Training and evaluating staff periodically.
set up sales & marketing plans and applying them to meet targets,
Intensive Practical & Theoretical Education with summer training in Hotel chains to accomplish the full course of Hotels Management. Professors from both Academic and business experience.