Quality Assurance Manager
Maximus Gulf
Total years of experience :10 years, 2 Months
Quality Assurance:
Achieves quality assurance operational objectives through data analysis; completing audits; determining system improvements and implementing change.
Ensures quality assurance systems are in place to provide a high score in the external IMF audits.
Develops quality assurance plans by reviewing site quality scores; identifying critical control points and preventive measures; corrective actions, and verification procedures.
Maintains and improves quality of service by investigating customer complaints; collaborating with the operational management team to develop improvements across all sites.
Prepare monthly board reports by collecting, analyzing and summarizing information and trends on non-compliant use of processes, corrective actions, and re-validations
Systems & Project management:
Leading role in defining and testing system requirements to support operational delivery against the minimum standard.
Working with the IT team to ensure the IT system development plan is updated efficiently managed.
Create a companywide procedure for requesting new upgrades to the system and action as the liaison person between the IT department and the rest of the business
1. Testing and compiling systems changes before release to staff.
2. Making sure the quality of our Data
3. Reviewing and analyzing data requirements.
4. Planning and monitoring.
5. Managing organization requirements.
6. Manage contract with data collection software vendor
7. Maintains close working relationship with software vendor
8. Ensures data system is operational
9. Evaluates current systems version to improve operations
10. Develops ad-hoc reports as necessary to stakeholder/partner of HRDF
11. Troubleshoots data submission errors and data error issues.
12. Work closely with management to prioritize business and information needs
13. Providing reports to stakeholder/partner of HRDF through KPMG each week.
14. Develop and test, building and maintaining the suite of reports to the business.
15. Training staff involved in the processes.
16. Running checks (auditing) to ensure that work is being performed to those standards.
Assisting with the business case
Planning and monitoring
Eliciting requirements
Requirements organization
Translating and simplifying requirements
Requirements management and communication
Requirements analysis
A computer science graduate of the University Northumbria, Newcastle UK, with a wide range of experiences in technical environments and programming. I have excellent interpersonal skills developed through academic work experience, particularly within software engineering operations.
