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Samy AlHussain, Sales Supervisor

Samy AlHussain

Sales Supervisor·Dior - Chalhoub Group

Kuwait

Bachelor's degree, Administration

Work experience

Total years of experience: 19 years, 5 months

Sales Supervisor

March 2021 - Present

Dior - Chalhoub Group

Al Kuwait, Kuwait

March 2021 - Present

Sales performance, KPIs performance and tracking, best stock management practices, after sales performance, clients relation management and boutique operations.

Company industry:
Fashion & Apparel
Job role:
Sales

Customer Relationship Manager

January 2016 - January 2021

Nestlé Nespresso - Other Locations

Hawali, Kuwait

January 2016 - January 2021

Staff training and scheduling, operations management of E-commerce, boutiques and call center.
Secure KPIs and sales targets, reporting.
Insure clients loyalty and satisfaction.

Company industry:
Retail & Wholesale
Job role:
Sales

Customer Relationship Manager

November 2012 - January 2021

Nestlé Nespresso - Other Locations

Hawali, Kuwait

November 2012 - January 2021

Training and scheduling for staff, secure KPIs and sales targets by person and category, operations management, reporting.
Secure clients loyalty and satisfaction.

Company industry:
Retail & Wholesale
Job role:
Sales

Boutique Manager

January 2012 - January 2016

Nestlé Nespresso - Other Locations

Hawali, Kuwait

January 2012 - January 2016

● Secure and insure shop operations best practices.
● Staff training to secure company`s subjective and targets.
● Prepare and follow up staff rotation schedule.
● Report shop and staff performances to the higher management.
● Support and motivate the staff to improve in order to achieve our main vision and goals.
● Assist the team on the ground to secure our targets.
Kuwait communication company

Company industry:
Retail & Wholesale
Job role:
Sales

agent

January 2011 - January 2012

January 2011 - January 2012

● Maintain team performance
● Handling work schedule of the team
● Report each

Job role:
Customer Service and Call Center

Sales representative

January 2010 - January 2011

January 2010 - January 2011

Job role:
Sales

Assistant store manager

January 2007 - January 2010

Blue And Navy Company

January 2007 - January 2010

● Staff weekly scheduling.
● Follow up daily, weekly and monthly staff performance.
● Secure best customer service performance by the staff
● Motivate and train the team to improve productivity and efficiency.
● Reporting and supervise shop operations practices.

Company industry:
Sales Outsourcing
Job role:
Management

Education

Syrian Virtual University Major of business administrationAl-Ekhlass school

May 2021

May 2021

Bachelor's degree, Administration

Kuwait

GPA (percentage): 91.5%

GPA (percentage): 91.5%

Under graduation management administration Major.

Skills

REPORTS
Expert
REPORTS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
SCHEDULING
Expert
SCHEDULING
Expert
STAFF TRAINING
Expert
STAFF TRAINING
Expert
VISION
Expert
VISION
Expert
ANALYTICAL SKILLS
Beginner
ANALYTICAL SKILLS
Beginner
B2B
Beginner
B2B
Beginner
CLOSING
Beginner
CLOSING
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
E-COMMERCE
Beginner
E-COMMERCE
Beginner

Languages

Arabic

Expert

English

Expert