sales supervisor
Abu Issa Holding
Total years of experience :14 years, 10 Months
• Achieve sales targetmonthly and yearly.
• Ensureprevalence of high degree of hygiene, staff grooming, customer satisfaction and display standards in the stores
• Coordinatewithcategory management team to ensureproper running of the schemes and offers
• Manage database of customers to createa long term patronage and loyalty
Since July '12 CAPITOL STORE, Muscat Grand Mall (Oman) Store Manager
Capitol store is a luxury segment store with 10 stores in Oman. Stores having an wide ranges of products in the categories like Writing instrument, crystal & table ware, Gifts, Luggage & Home accessories, fragrance & Cosmetics.
Showcasing brands: Writing Instruments (Mont Blanc, Dunhill, S.T.Dupont, and Waterman.)
Crystal & Table ware (Daum, Chritofle, Baccarat, Wedgwood, Bernard daud, Versace, NAO.)
Gifts (Mice, Goldline, F&P, Cevik, Florence, Renzo Romangoli etc.)
Luggage & Home (Tumi, Carlton, Kenwood, pentax)
Accessories (Tom ford, Marcolin, Chopard, Dior, GUCCI, Reberto cavalla, Mont blanc, Ferrari, Givenchy)
Fragrance (Prestiege, Davidoff, Dior)
Cosmetics (Clarins, Guerlain, Dior, Kenzo, Estee lauder, Clinique, Sisley, Kanebo)
Job Profile:
• To Manage store operations
• To achieve sales Target.
• Ensure prevalence of high degree of hygiene, staff grooming, customer satisfaction and display standards in the stores.
• Develop system to control pilferage / shoplifting and ensure adherence with the same.
• Maintain optimum stock level in all departments.
• Coordinate with category management team to ensure proper running of the schemes and offer.
• Coordinate with marketing departments at HO for implementing marketing strategies.
• Train, guide, supervise and develop the sales force to achieve the target.
• Ensure adherence to all Standards in the stores.
• Consistently able to achieve the targets for the store.
• Received Best Employee of the Month Award for good performance in 2013.
Jan '10 to July '12 RITZ CARLTON & Sharq Village Spa (Doha-Qatar) . Waitress
Job Profile
• Ensuring of the guest satisfaction.
• Taking the reservation from the guest.
• Responding to customer call outs.
• Making Daily opérations report.
• Responsible for the merchandise.
• Listening & resolving complaints of guest to utmost satisfaction of the guest.
• Co-ordinate with all the other department.
• Responsible for the all stations.
• Responsible for the bills closing & cash float as well.
• Checking with the finance department if there in any issue for the cash or credit card report.
Trainings Attended:
• Air Arabia as Cabin crew (2009)
• Bar Tender Training with sharq village & spa.
• Telephone Etiquettes Workshop.
• Wine training.
• Shiva's training.
• Food hygiene training.
• 5 start nomination in the 3rd quarter.
