Sales Coordinator/MIS analyst
Dubai Bank
Total years of experience :20 years, 3 Months
The major accountable roles and duties includes:
1- Reviewing of error rates and fulfilment, assist and follow up of all applications in sales and operations department, ensure that all applications are processed within the acceptable TAT, preparation of requisite MIS on a daily and monthly basis.
2- Follow up for the files with operations department and cash management.
3- Maintain/ reduce error rates as per bank standards.
4- Minimize resubmissions.
5- Due diligence with regards to shariah and business requirements/policies.
6- Quality of service imparted has to be standardized by the sales co-ordinator.
7- Ensure all customer interactions are entered and follow up are acted upon, delivering the highest standard of customer service skills.
8- Undertake any other duties as required by the division from time to time.
During my time at the recruitment agency, my main duties and responsibilities included the following:
To qualify the job required identify critical search criteria, I used the UK based popular software called the “MatrixHR”, and gained expert skills.
To use all relevant sources to identify potential candidates i.e. recruitment websites like www.monster.co.uk, www.reed.co.uk, www.gumtree.com etc.
To contact potential candidates to establish suitability, and to arrange documents like their passport copies, qualification certificates, eligibility and fitness to work forms etc. in order to register the candidate with the agency
To comply to the Data Protection Act, Health and Safety Policy (UK) and Equality and Diversity Policy (UK)
To actively grow the candidate base, and be responsible for the MIS with the statuses for each candidates and their documents.
To negotiate rates and availability with potential candidates, this improved my communication skills and enhanced my convincing power.
To actively register candidates following company procedures to comply with ISO standards, EAA regulations and legislation requirements
9- To effectively match candidates to client requirements ttending to all sales team administration
Ensuring candidates have relevant and up to date information
Organising and updating management information ntering all starter details like the candidate’s national insurance number, infrmation about any disability etc. on to the system.
Liaising with clients
Conducting interviews/Exit Interviews
Referencing, speaking to the referees and cross questioning if anything suspicious.
Basic administration jobs, like filing system, backing up all the data. I suggested less use of paper and more use of electronic back ups.
Be the first point of contact to all the clients and candidates. Take up messages for the supervisor and try to resolve problems without any unnecessary supervisor involvement.
During my time at the United Parcel Service, my main duties and responsibilities included the following:
To enter all the consignments of deliveries done by the drivers all day, on to the custom made system called “Meta Frame”
To make sure that all the folders, representing each driver, is correctly entered on the system and closed on the system.
I also provided training to new employees on how to use the system.
Co-ordinate with a team of 20 relationship officers working for the mortgage department.
Be in charge of the daily sales MIS, weekly sales MIS, monthly sales MIS, individual performance MIS, customer status MIS and the commission MIS. I was responsible to update all of these databases, using information from my relationship sales officers and my managers.
Leadership and co-ordinating with the team of relationship officers in order to speed up the process and complete the documents.
Check documents, availability, eligibility for a mortgage and other details such as down payment calculations. DIP checking the application and forwarding it to the Credit department for approval.
Monitoring sales by tracking the sales figures on a weekly basis ready for management meetings.
Administration - Prepare sales literature to send out to clients
Providing outstanding customer service to be able to meet up to their expectations
Co-ordinate and drive forward product sales drive to achieve year end product income targets.
Managing the sales leads referrals diary system to ensure all leads are conducted in a timely manner.
Generating sales lead
Using Microsoft word to write out letters to customers, confirming the completion of a sale, contact letter etc.
Carried out financial assessments on application forms to check mortgage availability.
Updated all sales progression sheets on a daily basis, as they were accessible by all.
Produced Monthly Sales Reports and Shared Ownership Reports for Directors.
Chasing Development for all legal documentation for all schemes
Dealt with general administration duties, which include letters, faxes, photocopying and telephone calls and day to day running of the business.
Worked as a freelance researcher conducting surveys and interviews with people of various criteria about their day to day routines.
Analysing data and answers given by the people and understand their mannerism of the usage of a certain product.
Worked for many projects like Etisalat, Lipton, Loreal, Ariel and many other consumer products.
Also worked in the tele-marketing department of the company for the projects of HSBC bank and Etisalat.
Was sent to locations e.g. Etisalat head office, Global Village etc. to conduct surveys and exit interviews.
Transcribe cassettes for group discussions held about different consumer products and report back to the supervisor.
Type documents for the company.
I had worked with this company for a very short time period because the owner wind up the business and moved to Bahrain. My duties were:
I had to carry out administrative duties, like filing, faxing, emailing, setting up appointments.
The company used to create logos and designs for companies to print on T-shirts, cups, key chains etc. I had to chase clients, advertise out service and ask them if they require any kind of designing for their company
Set up appointments for the manager and follow up with clients and customers.
Maintain a database of clients, with a directory of their numbers, their status, i.e. either pending or contacted or waiting for reverts.
During my time with NMC Promotions I had the following responsibilities:
Did a couple of promotions for different products like herbal care hand washes, soaps, chocolates, ready meals etc.
Was sent to different locations like Spinneys, shopping centers, festivals like Global Village etc. to promote different products.
Explain the customers about the product and convince them to buy it.
Sampling.
Recieved a first class honors degree
Completed grade 11th and 12th from the school, topped in both the years in entire region. Recognition was printed in newspaper including Gulf news and Khaleej times for outstanding academic excellence.
89% in Marticulation grades