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Sanaa Al Sousi, Shift Manager

Sanaa Al Sousi

Shift Manager·Burger King

Lebanon

Bachelor's degree, Banking & Finance

Work experience

Total years of experience: 14 years, 9 months

Shift Manager

June 2022 - Present

Burger King

Lebanon

June 2022 - Present

Maintaining and leading fast-food chain.
Daily task included monitoring crew/coworkers along with customers and projected/targeted sales.
Daily, weekly, and monthly cleaning assignments were to be assigned and completely properly.
Cash deposits and food waste/shortage were done twice a day if any problems occurred it was
addressed to me immediately so it could be looked into and hopefully corrected right and there.
Planning, organizing, coordinating, warehouse, budget targeting as well.
Handling customer complaints. Focusing on the customer satisfaction.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Birthday coordinator

June 2022 - October 2022

Burger King

Lebanon

June 2022 - October 2022

Coordinated logistics, finances, venue, preparation, planning, and closeout of events.
Liaised with and supervised event staff, vendors, food caterers, servers, and other hired hands.
Applied budget frugally to ensure no cost overruns and timely payment of support staff.
Participated in venue scouting, set design, location décor and arrangement, seating, and other event
management duties.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Marketing and PR

Training Manager

June 2022 - October 2022

Burger King

United Arab Emirates

June 2022 - October 2022

North Lebanon
Write and create training materials, including design documents, project plans, leader guides,
participant guides, evolutions, class exercises, and handouts.
Evaluate alternative methods of training delivery to assess effectiveness.
Develop testing and evaluation procedures.
Evaluate instructor performance and the effectiveness of training programs.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Training and Development

Manager

June 2022 - October 2022

Green Lebanon Bakery

Lebanon

June 2022 - October 2022

North Lebanon, Daher ELAin
Order all product and supplies.
Interview, hire, and train employees.
Have recently trained new hire bakery managers before they go to their home store.
Do month inventory, weekly sales to purchase reports, write schedules, and ensure safely and quality standards
are maintained.
Remove products from pallets rotate and organize products in the freezer, assess and maintain a neat and stocked
sales floor, answer customer questions, and sustain customer satisfaction.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

September 2018 - March 2020

September 2018 - March 2020

January 2009 - January 2018

Scou

January 2009 - January 2018

Arabic
Native
Bilingual
Proficiency
English
Full
Professional
Proficiency
Professional
Working
Proficiency
French

Education

Lebanese International University

January 2022

January 2022

Bachelor's degree, Banking & Finance

Lebanon

,

Sidoon Universal College

January 2019

January 2019

High school or equivalent, Business Marketing

Lebanon

,

Skills

BUDGETING
Beginner
BUDGETING
Beginner
EVENT MANAGEMENT
Beginner
EVENT MANAGEMENT
Beginner
INVENTORY MANAGEMENT
Beginner
INVENTORY MANAGEMENT
Beginner
LOGISTICS
Beginner
LOGISTICS
Beginner
PROJECT PLANNING
Beginner
PROJECT PLANNING
Beginner
SALES
Beginner
SALES
Beginner
SERVERS
Beginner
SERVERS
Beginner
SET DESIGN
Beginner
SET DESIGN
Beginner
TRAINING
Beginner
TRAINING
Beginner
TRAINING MATERIALS
Beginner
TRAINING MATERIALS
Beginner

Languages

Arabic

Expert

English

Expert

French

Expert