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Sanad Mukadam, BUSINESS INTELLIGENCE ANALYST

Sanad Mukadam

BUSINESS INTELLIGENCE ANALYST·ADSS

United Arab Emirates

Master's degree, Finance

Work experience

Total years of experience: 16 years, 1 months

BUSINESS INTELLIGENCE ANALYST

April 2016 - Present

ADSS

Abu Dhabi, United Arab Emirates

April 2016 - Present

Requirements gathering, acceptance, development and deployment of Qlik Sense/
QlikView apps.
• End to end implementation of business intelligence solutions, migration of QlikView to Qlik
Sense and conducting user training and app walkthroughs.
• Project planning, technical design, timeframe estimation and workflow management.
Maintenance of operational and business process metadata in order to preserve data
dependency structures.
• Documentation of processes, change management, internal memos and setting of policies
affecting the business intelligence unit.
• Implementation of best practices and maintenance of clear structure in solutions delivery
from development to deployment.
• Assist in UAT and offer support to testing teams along with resolution of issues.
• Scheduled management and business reports using Qlik NPrinting along with automation,
alerts and adhoc user reports.
• Administration of 200+ users across four locations around the globe apart from
troubleshooting and license and resource allocation.
• Solely responsible for generating one-page printed infographics used by Board of
Directors & Chairman in order to make high level decisions.
• Setting up of ETL using multiple data sources and daily incremental logic, creation of
optimized data warehouse and management and monitoring of end-to-end ETL to
application life cycle.

Company industry:
Financial Services
Job role:
Information Technology

Business Analyst

September 2012 - February 2016

Emirates NBD

Dubai, United Arab Emirates

September 2012 - February 2016

End-to-end cycle from implementation to development, deployment, maintenance and
administration of enterprise wide BI and reporting solutions using QlikView Server and
QlikView Publisher.
• Serving 10, 000+ multi-location enterprise users including GCC wide merchants and
participating banks.
• Management & administration of 7 Production/DR servers (including intranet/internet).
• Documentation - Creation and maintenance of QlikView project policy document and the
implementation of the same addressing policies for development, additional resource
allocation, change management, maintenance, reload and ETL policies, role allocation
and disaster recovery and downtime management.
• Design, development and execution of ETL processes. Dashboards and Adhoc reports
generation for business users using QlikView and NPrinting.
• Team recruitment, management, conducting interviews, setting goals & allocating tasks.
• Presentation and induction sessions to business users on dashboard usage.

Company industry:
Banking
Job role:
Banking

CONSULTANT

March 2012 - September 2012

IFFCO Group

Sharjah, United Arab Emirates

March 2012 - September 2012

QlikView solutions & support to 100+ multi-location enterprise users.

Company industry:
FMCG
Job role:
Information Technology

CONSULTANT

February 2011 - March 2011

N.R. DOSHI & PARTNERS

United Arab Emirates

February 2011 - March 2011

End to end BI solutions delivery using QlikView, determining business
requirements, maintaining direct contact with clients, liaison between technical and business units.

Company industry:
Accounting
Job role:
Information Technology

SUPPORT EXECUTIVE

October 2004 - June 2006

WIPRO BPO SOLUTIONS

India

October 2004 - June 2006

Support involving health insurance benefits, verification and disputes handling of medical claims
along with customer support to US based health insurance company - United Healthcare.
TECHNICALSKILLS

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

University of Mumbai

June 2008

June 2008

Master's degree, Finance

India

University of Mumbai (Bombay)

June 2003

June 2003

Bachelor's degree, Computer Engineering

India

Skills

Health Insurance
Expert
Health Insurance
Expert
Health
Expert
Health
Expert
Insurance
Expert
Insurance
Expert
Finance
Expert
Finance
Expert
QlikView
Expert
QlikView
Expert
Business Analysis
Expert
Business Analysis
Expert
Qlik Sense
Expert
Qlik Sense
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DECISION MAKING
Expert
DECISION MAKING
Expert
FINANCIAL MANAGEMENT
Expert
FINANCIAL MANAGEMENT
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
MARKETING
Expert
MARKETING
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
STAFFING
Expert
STAFFING
Expert
ADMINISTRACIóN DE BENEFICIOS
Intermediate
ADMINISTRACIóN DE BENEFICIOS
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
Business Intelligence
Expert
Business Intelligence
Expert
QlikView
Expert
QlikView
Expert
Health Insurance
Expert
Health Insurance
Expert
Health
Expert
Health
Expert
Insurance
Expert
Insurance
Expert
Finance
Expert
Finance
Expert

Languages

English
Expert
French
Beginner
Hindi
Expert