Sr Manager
Vodafone Indi
Total years of experience :14 years, 1 Months
Category
• Handling the revenue of 300 Cr/ month for both Prepaid & Postpaid, Managing all categories of business i.e. Voice, Data (2G/3G/4G), VAS/SMS, Market Insight and roaming (Managing team of 8 Members)
• Developing the product to fulfill the need of all segments to reach the 2 mn subscribers of UPE, Divided the market in 4 Broader categories - Rural, Urban, Youth and Mass Market
• GTM: Managing Market communication, Trade incentive and sales engagement to rollout new products
• Revenue Planning: Gross Service Revenue, RES addition, Voice Usage - MOU & Daily, Data Pack UU & Usage, RPM & RPMB, Monthly revenue planning and Circle Yearly and Rolling Budget Projection
• Market Insight: quantitative & qualitative research and competitive market information for quick development and implementation of responsive action/tactical plans to address dynamic market environment
Handling the Voice revenue of 210 Cr/ month for both Prepaid & Postpaid, RMS leader in UPE with
active base of 2 mn
* Revenue Planning: Gross Service Revenue, Unique OG Subs, PF, VLR Subs and MOU and planning
against budget, Timely revenue forecasts and projections
* GTM: Managing Market communication, Trade incentive and sales engagement to rollout new products
* Pricing :Develop strategy to for product pricing, RPM and positioning to drive overall business
* Revenue and Profitability Analysis for predicting impact of changes in customers’ usage pattern,
market dynamics and competition initiatives periodically
* Market Insight: quantitative research and competitive market information for quick development and
implementation of responsive action/tactical plans to address dynamic market environment
Vodafone India
U&R (IRIS), Corporate Office
Responsible for Customer experience on Data service, Handling on boarding process, customer insight,
customer complaint & resolution, Call Centre, Vendor Communication & Coordination, Analysing Consumer
Complaints, Process improvement
* Key Project undertaken: 3G launch in Delhi & Haryana circle, 3G on board process, Launch of GPRS IVR,
Outbound calling campaign to boost 3G penetration, revenue enhancement & customer life cycle management
* Contributing to Data services growth by means of strong understanding in data services, Coordination with
Marketing & sales on various new launches, retention of Data users and increase Data services penetration
through promotions (SIVR, SMS & outbound activates) and process change
* Circle Service Delivery 3G Spoc to handle entire activity of Data users, new product launch, conducted
various sessions with the vendors and in-house training to increase the understanding of data
* Improvements Initiatives: Analysis of Performance metrics and Identify the metrics that are not performing
against the baseline standards and Prepare improvement plans and get the plans executed properly
* OPEX Reduction: by influencing reduction in CPS (complaint per subscribers) and SR per Customer through
process improvement and resolving defects in products. Finding better ways of close-looping with customers
and thus also reducing the cost in doing so
* Led a team of entire Data service support which include entire Technical contact center support (GPRS,
Data card and Blackberry helpline), Outbound activates of data services and Backend Support-Response &
Resolution
* Responsible for streamlining work processes in various teams that include quality control of Data services,
communication management and training need