Sandeep kaur

 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up
to ensure resolution.
 Follow communication procedures, guidelines and policies.
 Assist in pulling leads from the interface and work accordingly to client and company policy procedures.
 Responding to emails in a timely manner.
 Arranging availability list from Management companies and developers.
 Arranging viewings through email and calls for agents if property from Management or developer side.
 Leads qualify from all portals and social media marketing.
 All portals and social media lead response update on excel report.
 Follow up calls in an effort to drive conversion.
 Assigned open leads to the right property consultant.
 Coordinate with landlord if I have direct owners and same property will assigned to property consultant.
 Arranging meetings with developers.

 Handle all customer related queries, Issues and payment process.
 Take care of end to end payment collection process.
 Prepare reports relating to payment allocation.
 Managing payment receipts and filing them accordingly.
 Following up with customer personally relating to their Default Payment.
 Handle all payment related disputes on a daily basis.
 Managing records and data of payment reconciliation.

 In charge of selling Credit cards, Loans and various other products at Citi Bank.
 Generating leads through Kiosk at various location in Dubai
 Regular following up the leads and closing them for the respective products.
 Building rapport with the customer to ensure we have long standing relation with them, due to which they also refer our products to their friends and relatives.
 Reporting from IBN Battuta Mall Citibank branch.
 Providing all kind of services and raising request for the branch walking clients.
 Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by bank.
 Maintain complete and detailed knowledge of all assigned products.
 To ensure “Know your Customer” requirements as prescribed by the bank are duly adhered to. All the legal and compliance guidelines are provided by the bank are adhered followed.

 Handling IMPORT/EXPORT documents.
 Assist customers with inquiries.
 Monitor customer account details for non- payments, Follow up with Clients, Filing and Documentation.
 Customer Care Services & Telephone Operating.
 Prepares documents (Bill Of Entry) for passing in Dubai Trade.
 Respond and follow up schedule inquiries by fax, Telephone and email.
 Making FIRS in Dubai Municipality.
 Booking Inspections.
 Issuing Delivery Orders.
 Making CDR reports & Invoices.
 Organized files, developed spreadsheets, faxed reports and scanned documents.
 Handling Assisting and Coordinating with other staff.  Check E payments, Invoices and Sub Ledger account.  Made copies, sent faxes and handled all incoming and outgoing correspondence.