Sandeep Kumar Sonker

• Delivered high-quality customer support via chat, ensuring timely and accurate resolution
of customer queries.
• Assisted customers with payments, refunds, and billing-related issues while adhering to
internal policies and procedures.
• Maintained detailed case documentation and followed escalation protocols when
required.

• Provided technical assistance through voice and email channels for domestic and international
customers.
• Managed high ticket volumes while maintaining service quality and customer satisfaction.
• Followed troubleshooting guides and knowledge base articles for faster resolution.
• Achieved consistent performance against productivity and quality benchmarks.

• Resolved customer service requests using company-defined processes and tools.
• Logged customer interactions accurately in CRM systems.
• Maintained professional communication and customer rapport.

• Handled customer queries via email support channels.
• Coordinated operational tasks and ensured timely issue resolution.
• Contributed to improved customer satisfaction through effective communication.

• Supported customers through voice interactions.
• Followed internal service guidelines and quality standards.
• Collaborated with team members to resolve customer concerns.