Application Administrator
Al Ghurair Exchange
Total years of experience :14 years, 2 Months
Providing software application support for application users over 30+ branches.
Performing analyses on software application functionality and suggesting improvements.
Ensuring effective front-end and back-end functionality of applications.
Consulting with the software development team, internal users, and clients to improve application performance.
Establishing the root causes of application errors, and escalating serious concerns to the development team.
Etisalat, Leading telecommunication company, UAE.
•Played a major role in upgrading Dynamics CRM 2015 to Dynamics CRM 365.
•Worked on Microsoft Dynamics CRM, Plugins, Workflows, customization with business rules and javascript
•Supporting business users in L2 & L3 level of troubleshooting and coordinate with concerned teams for any escalations with live issues.
•Develop functional specifications, use cases and design documents for QA team to procced with test analysis.
•Closely monitoring data flow and integration services with downstream systems.
•Supporting business users in 24/7, and responsible to do the major deployments & weekend releases.
•Supporting portal application & channel partners users.
•Developments of reports, dashboards, views, process, workflows & process.
•Development of plugins, solutions, HTML, JS based and experience with Dynamics CRM SDK and Services.
•Work with business teams, development managers, solution architect teams to ensure that all solutions are deployed within agreed timelines and ensure extensive operational support after delivery.
•Supporting CBCM, which is the major billing application within organization.
•Perform & monitor daily operational tasks and mentor the team to achieve best result.
•Report to business management on daily, weekly & monthly reviews and analyses of current processes, using operational metrics and reports.
•Maintain user confidence and protect operations by keeping information confidential.
•Providing pre & post sales technical & functional support.
•Provide training for application user’s by developing training material, guide and presentations.
•Preparation and updating technical documents
Etisalat, Leading telecommunication company, UAE.
•Played a major role in E2E implementation of MS Dynamics CRM 2015.
•Successful team player in migration of Salesforce CRM to MS Dynamics CRM.
•Worked on Microsoft Dynamics CRM, Plugins, Workflows, customization with business rules and javascript
•Supporting business users in L2 & L3 level of troubleshooting and coordinate with concerned teams for any escalations with live issues.
•Develop functional specifications, use cases and design documents for QA team to procced with test analysis.
•Closely monitoring data flow and integration services with downstream systems.
•Supporting business users in 24/7, and responsible to do the major deployments & weekend releases.
•Supporting portal application & channel partners users.
•Developments of reports, dashboards, views, process, workflows & process.
•Development of plugins, solutions, HTML, JS based and experience with Dynamics CRM SDK and Services.
•Supporting CBCM, which is the major billing application within organization.
•Perform & monitor daily operational tasks and mentor the team to achieve best result.
•Report to business management on daily, weekly & monthly reviews and analyses of current processes, using operational metrics and reports.
•Maintain user confidence and protect operations by keeping information confidential.
•Providing pre & post sales technical & functional support.
•Provide training for application user’s by developing training material, guide and presentations.
•Preparation and updating technical documents
Developed several data driven desktop and web based applications.
•Part of complete Software Development life cycle of the Enterprise Applications (e.g. ERP, HRMS, DMS, Inventory Management) as a part of the team and also independently worked in some the modules.
•Implemented successfully, Lead Management and Service module of MS Dynamics CRM, for various business segment.
•MS CRM customization, adding new entities, attributes, views.
•Worked with plugins, solutions, workflows, customization with business rules and javascript and databases.
•End to end system design, configuration and customization of CRM systems
•Worked on writing JavaScript, Ajax on the CRM forms.
•Supporting E-Commerce Team, on various updates on websites.
•Requirement gathering, analysis, project planning, team leading with coaching, mentoring and continuous team meeting.
•Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
•Worked closely with the team, for MS CRM implementation for various divisions of Bhatia Brothers Groups within UAE & Qatar.
•Proven record of Design and Development on Windows Application, Services and APIs.
•Making workflows & plug-in for various scheduling.
•Team lead from IT, for implementation of HRMS, DMS & Inventory Management, throughout the organization.
•Worked closely with projects staff to provide system configuration data regarding each customer specific configuration requirements.
•Generation of various MIS reports and development of dashboards, views and reports by using SSRS, within MS CRM.
•Providing presales and post sales technical & functional support.
•End users training, by developing required presentations and user manuals.
Requirement gathering, analysis, Project planning and Team Leading.
•Worked closely with projects staff to provide system configuration data regarding each customer specific configuration requirements.
•Lead a team to upgrading an ERP which was already in VB6, to VB.NET & SQL Server 2005.
•Requirement Analysis, Software Design (Including DFD, Flowchart, ER Diagram), Database Design, Coding (Programming), Reporting, and Testing.
•Handled a project Entry Pass for Time & Attendance, by client installation, documentation & user training.
Master of computer applications.
Studied Computer Science and graduated as Master In Computer Applications (MCA)
Mathematics, Numerical Analysis, Statistics, Computer Science.