customer service coordinator
TVS Electronics Pvt.Ltd.
Total years of experience :1 years, 5 Months
Working as Customer Support and Service Operations level Coordinator.
Working in Product Based Call centre of TVS Electronics Pvt.Ltd.
Roles and Responsibilities are follows below.
1. Coordinating with ACER Brand authorities for spares follow up, handling field service engineers to close the cases to achieve the TAT.
2. Supporting Call centre agents with technical solutions for TVSE brand products.
3. Handling customer escalations.
4. Providing technical support to Kerala region field engineers.
Worked as customer support executive.
Taking order from client, coordinate with production team to full fill the client order and following up with SCM team to dispatch the productioned goods on time to achieve promised delivery for customer satisfaction.
Apart from the following up with clients for the payments, and new pitching for orders from the same clients.
Studied Diploma in Mechanical engineering under Mechanical Stream.
Studied P - Physics C - Chemistry M - Mathematics B - Biology