Sales Engineer
Pyrotek FZE
Total years of experience :10 years, 11 Months
ROLE AND RESPONSIBILITIES:
• Developing and managing Glass accounts for Middle East region, Cement and Aluminium accounts for UAE and Oman region
• Developing and managing sales and service of Pyrotek’s product including temperature sensor, refractory, insulation, coatings, chemicals, machined graphite parts, IS machine parts, and all other Pyrotek products applicable for Glass, Cement, and Aluminium Industry
• Evaluating, analysing and taking responsibility to quote and drive the received Customer inquiry/enquiry/request for quotation (RFQ)
• Registering, maintaining and updating the received inquiries in the Enquiry Register
• Reviewing/studying received tender documents
o Clarifying any unknowns prior to offering on the tender
• Preparing Pyrotek FZE quotation taking into consideration by obtaining the following information:
o Realistic current market related lead-times for manufacturing/trading
o TDS and MSDS and Drawing/Drawings
o Customer Part ID’s
o Current Supplier/Vendor pricing
o Packing details from suppliers/vendors (type of packing, weight and dimensions)
• Requesting for realistic, current market related and updated freight charges from Pyrotek FZE Logistics
• Performing a detailed costing analysis for every inquiry/enquiry/RFQ received
• Preparing the required quotation and seeking approval on the same from MD
• In the event of a tender: preparing required tender submission documents (if applicable)
• Timely future following-up & negotiating with clients for all submitted quotations
• Upon a Customer issuing a purchase order against a Pyrotek FZE quotation submitted, forwarding the received PO to the respective Pyrotek FZE Customer Service Representative
• Arranging and executing meetings with Customers/Clients providing a clear agenda
• Recording the visit/trip/phone report, new opportunities, and all new updates in CRM
• Following-up on open payments
• Following-up on any topics having an impact on closing the specific order
• Recording and resolving customer complaints
• Sending and obtaining a satisfaction survey from Customers and Suppliers/Vendors
• Conducting trials that are to be driven and controlled as to a start date and end date, and finally documenting the outcome of the trial (successful or unsuccessful)
• Yearly budgeting of forecasted sales to Customers assigned
o Updating and revising the budget during the course of the year based on market
situations improving or worsening
ROLE AND RESPONSIBILITIES:
• Handling Principle and helping them sell their products as follows:
o Fluenta, Norway - Ultrasonic Flare gasmeter
o Canalta, Canada- DP gas metering (Single Chamber Orifice, Dual Chamber Orifice, Flow conditioner, etc.)
o TechnipFMC - Ultrasonic flowmeter, smithmeter and turbine flowmeter
• Performing cost analysis on an undertaken project with providing technical support
• Assuring product delivery to the customer within the deadline and after-sales technical support
• Performing flow calculation to determine whether flare gas meter is suitable for requested application and submitting calculation sheet to the client
• Assisting the client in locating and coordinating materials and purchase requisitions for replacement equipment, materials and parts; reviews equipment contracts for the vendor, part number, warranty eligibility, etc.; and preparing and submitting required documentation
• Participating in operational integrity and safety tests, functional tests, acceptance tests, etc.
• Seeding and promoting the above mentioned principle in Dubai and the Northern Emirates market
• Regularly visiting the client to discuss on current and upcoming opportunities
• Negotiating tender and contract terms and conditions to meet both client and company needs
• Expanding business by searching for new Principal for the company
• Preparing weekly planning and activity report and submitting to the Sales Manager and Commercial Director for future sales plan
ROLE AND RESPONSIBILITIES:
• Handling Principal and helping them to sell their products as follow
o GE Sensing, Ireland - Flowmeter, Analyzer and Terminal Automation System
o Tradinco Instruments, Netherland - Calibration test bench, Pressure & Temperature calibrators
o Weel & Sandvig, Denmark - PEMS system (Predictive Emission Monitoring System)
o Turck Industrial Automation
• Provide pre-sales technical assistance and product education
• Work on after-sales support services and provide technical back up as required
• Arrange and carry out product training for GE Sensing portable flowmeter to water, Oil & Gas and other Industries. Demonstration of Tradinco's pressure, temperature calibrator, test bench to calibration lab
• Developing a strong relationship with the principal while learning about their products and maintenance requirement
• Prepare quotation according to customer's inquiry for new products, maintenance, parts and repair works
• Searching for a new client who might benefit from company products or services and maximizing client potential in designated regions
• Developing a long-term relationship with the clients through managing and interpreting their requirements in terms of quality, price delivery, and technical support
• Meeting and clarifying all the concerned technical queries like product specification, flow meter housing, accuracy, turndown ratio, input, and output source selection, etc. raised by customer during the quotation process
ROLE AND RESPONSIBILITIES:
• Services based on the following system:
o Batching system
o Weigh feeder
o Bagging system
o Electrical control panel
o Special purpose machine
• Offering after sales-support services
• Calculate the cost of production in order to determine the pricing strategy
• Negotiations of quotes provided by the suppliers for equipment and tooling and get the best possible deals
• Responsible for handling maintenance and related activities under the instructions of senior staff
• Testing and examination of all cables in t the control panel
• Design and test analog signal conditioning, microprocessor interface, communication and control circuits for data acquisition products
• Test electronics units, using standard test equipment, and analyze results to evaluate performance and determine the need for adjustment
• Evaluating the final product for determining the accomplishment of customer requirements
• Helping in the design of customized basic electromechanical components to make the output as per the customer's based information
• Ensuring the final product has been incorporated with complete customer requirement
• Performing cost analysis on undertaken project
• Creating a schematic diagram based on customer feedback
• Conducting site inspection to ensure system development according to customer need
• Making client quotation as per the customer's requirement
• Evaluate operational systems and recommend design modifications
• Test, troubleshoot, and isolate malfunctioning equipment
• Create a test control apparatus and equipment
• Draft test procedure instruction manuals