senior holiday operations executive
musafir.com
Total years of experience :17 years, 4 Months
• Handled queries on quarantine packages for destination such as Armenia, Qatar, and Maldives etc for passengers travelling to UAE, USA and Saudi Arabia.
• Work closely with customers to gather and analyze their travel requirements and provide optimum solutions to meet needs and expectations.
• Helping client to plan their holiday trips to domestic and international tours
• Handling queries from Travel agents and corporate clients for domestic and international tours
• Creating packages for domestic and international destinations for marketing team
• Negotiating rates with hotels and vendors for land arrangements such as hotels, tours etc.
• Handled a number of corporate and investigator’s groups traveling abroad for conferences.
• Made arrangements for meeting and events for interviews and social gathering
• Have handled bookings from the royal families of UAE for their inbound and outbound travel.
• Assisting walk in clients with their travel requirements and customize tour packages as per their needs.
• Co ordinate directly with hotel to make arrangements for meeting, events and banqueting services
• Negotiating with hotel on group rates.
• Handling VIP delegations
group booking for Thailand for scheduled departures.
•Negotiating rates with suppliers and airline staff in order to close the files.
•Handling complaints of on tour clients and after sales service.
•Maintained daily sales report and communicated policy changes to staff as necessary.
queued travel requests and check them for correctness.
•Distribute work to other Travel Assistants for action.
•Check the work done by Travel Assistants in the Unit before passing them to the Manager for approval.
•Advice travel assistants daily updates on travel related products.
•Handled corporate houses’ complete international travel planning - itinerary working & travel insurance, etc
•Trained the team members in relation to the job requirements, esp. ref to Amadeus GDS
travel tickets, packaged and specialized tours, and advise customers on travel plans.
•Coordinated all group travel to ensure appropriate resources such as transportation; hotel, etc. were in place to provide the best service to the customer
Handled ticketing process for united airlines
Customer Service.
•Escalation and follow-up of cases requiring further action.
•Answering calls in a prompt courteous manner.
•Work with the support team to ensure service level requirements are exceeded.
•Adhere to latest training and support standards and procedures.
Education Degree in