Total Years of Experience: 14 Years, 9 Months
June 2017
To Present
Secretary
at Smooth Services W.L.L., Al Wakr
Location :
Qatar
June 2017
To January 2019
Secretary
at Smooth Services W.L.L.
Location :
Qatar - Doha
Applicant
April 2016
To March 2016
Service Attendant
at Faruk Medical
Location :
Iraq
Schedules appointments in Operation Theater.
•Answers telephone and make follow-up calls.
•Communicates with customers in a courteous, professional, cooperative and mature manner.
•Accurately takes messages and conveys information to recipient and transfers calls to physician and nurses when medically indicated.
•Protects/observes patient confidentiality per policies and procedures.
•Obtains current patient information from established and new patients.
•Enters confidential personal health information and financial information into computerized system with a high rate of accuracy.
•Checking billing information of the patient.
•Reviews medical records for completeness.
•Accurately enters procedure codes with correct diagnosis and charges to patient accounts.
•Establish or identify prices of items used and tabulate bills using calculators or optical price scanners.
•Organize and archive documents through scanning, copying, physically or electronically filing documents.
•Ensuring documents are saved and safeguarded from theft or destruction.
•Handle the retrieval of documents as directed by employees or patients when needed.
•Assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systems.
•Answers telephone and make follow-up calls.
•Communicates with customers in a courteous, professional, cooperative and mature manner.
•Accurately takes messages and conveys information to recipient and transfers calls to physician and nurses when medically indicated.
•Protects/observes patient confidentiality per policies and procedures.
•Obtains current patient information from established and new patients.
•Enters confidential personal health information and financial information into computerized system with a high rate of accuracy.
•Checking billing information of the patient.
•Reviews medical records for completeness.
•Accurately enters procedure codes with correct diagnosis and charges to patient accounts.
•Establish or identify prices of items used and tabulate bills using calculators or optical price scanners.
•Organize and archive documents through scanning, copying, physically or electronically filing documents.
•Ensuring documents are saved and safeguarded from theft or destruction.
•Handle the retrieval of documents as directed by employees or patients when needed.
•Assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systems.
March 2014
To March 2014
Receptionist
at Faruk Medical
Location :
Iraq
Greet patients and take preliminary information.
•Schedule appointments and make follow up calls.
•Answers telephone, screen and forward any incoming calls when needed.
•Verify patients’ insurance information to determine eligibility.
•Register patient by verifying records.
•ID printing and scanning.
•Collect payments from patients once medical services are rendered, applies payments and adjustments to patient accounts in the computer system.
•Take messages and relay them to healthcare professionals.
•Schedule appointments and make follow up calls.
•Answers telephone, screen and forward any incoming calls when needed.
•Verify patients’ insurance information to determine eligibility.
•Register patient by verifying records.
•ID printing and scanning.
•Collect payments from patients once medical services are rendered, applies payments and adjustments to patient accounts in the computer system.
•Take messages and relay them to healthcare professionals.
December 2011
To January 2011
Customer Service Representative
at ePLDT Ventus, Molo Iloilo City
Manage large amount of incoming calls.
•Greet customers warmly.
•Build sustainable relationships of trust through open and interactive communication.
•Provide accurate, valid and complete information by using the right methods.
•Follow communication procedures, guidelines and policies.
•Handles complaints and provide appropriate solutions and alternatives within the time limits.
•Asses customers’ needs to achieve satisfaction.
•Keep records of customer interaction.
•Utilize computer technology to handle high call volumes.
•Greet customers warmly.
•Build sustainable relationships of trust through open and interactive communication.
•Provide accurate, valid and complete information by using the right methods.
•Follow communication procedures, guidelines and policies.
•Handles complaints and provide appropriate solutions and alternatives within the time limits.
•Asses customers’ needs to achieve satisfaction.
•Keep records of customer interaction.
•Utilize computer technology to handle high call volumes.
January 2005
To January 2010
Cashier
at SM Hypermarket, Sucat, Paranaque
Location :
Philippines
August 2002
To September 2004
Greeting customers when entering or leaving the establishments.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Receive payment by cash, check, credit cards, or automatic debits.
•Handles cash transactions with customers, redeem stamps and coupons.
•Issue receipts, refunds or change.
•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
•Maintain clean and orderly checkout areas.
•Resolve customer complaints, guide them and provide relevant information.
•Pleasantly deal with customers to ensure satisfaction.
•Calculate total payments received during a time period, and reconcile this with total sales.
•Compute and record totals of transactions.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Receive payment by cash, check, credit cards, or automatic debits.
•Handles cash transactions with customers, redeem stamps and coupons.
•Issue receipts, refunds or change.
•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
•Maintain clean and orderly checkout areas.
•Resolve customer complaints, guide them and provide relevant information.
•Pleasantly deal with customers to ensure satisfaction.
•Calculate total payments received during a time period, and reconcile this with total sales.
•Compute and record totals of transactions.
May 1996
To December 1996
Food Handler
at Leslie Corporation Paranaque
Location :
Philippines
Greeting customers and answering questions
•Preparing the food
•Stocking supplies
•Serving
•Collects payments and calculate total payments received during a time period.
•Product inventory
•Preparing the food
•Stocking supplies
•Serving
•Collects payments and calculate total payments received during a time period.
•Product inventory
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