Supervisor
JA Resorts & Hotels
مجموع سنوات الخبرة :13 years, 4 أشهر
Provide hands-on support to Restaurant Manager.
Organising and supervising all processes of the outlets.
Hands on involvement with Social Media Marketing of Girders Facebook page.
Compiled Par Stock orders sheets which have led to cost cutting and maintaining appropriate stock levels.
Conduct briefings and Communication meetings.
Responsible for completing daily Hygiene checklists in compliance with HACCP requirements.
Delegating - Assign duties, responsibilities to associates in accordance with work requirements.
Training - Identify training needs, developing formal training programs and teaching or instructing others.
Maintain all associates’ training schedule and update Training Actual records.
Administration - Maintain both outlets documented records such as cleaning schedules, temperature control sheets, spoilage reports, store request, inter departmental transfers etc.
Ensure that performance appraisals are up to date, carried out proficiently and in a timely manner.
Serving as a role model to demonstrate appropriate behavior.
Team building - Encouraging and building mutual trust, respect and cooperation among team members.
Menu development and creation.
Compiling Marketing Briefs and Action plans.
2014 : Finalists at the What’s on Awards for Best pub Grub
2015 : Finalist for the Best Bar in the Middle East Hotel Awards.
2016 : Finalist Best Bar for Timeout nightlife and music awards.
Working in front end operations to ensure the smooth running of all guests’ requirements and Standards of Service are maintained at all times
Training new staff in service delivery and Standard Operating Procedures.
Ensure that an effective link is maintained between kitchen and service areas.
Resolve guests’ complaints regarding food and beverage service.
Extensive Product knowledge of both Food & Beverage products.
Confidently and successfully serve up to 40 diners in an a la carte service.
Welcoming and acknowledgment all guests in a friendly, service oriented manner.
Maintained good relationships with colleagues and contributed to a wonderful team spirit.
Managed closing duties including restocking and cashing up.
Took control of weekly stock take, to ensure stock was not being wasted and keep spillage to a minimum.
Introduced training programs that enhanced employee performance and helped build a motivated work force.
Meeting, greeting, seating and serving guests in a fine-dining environment.
Handling reservations in such a manner to avoid over booking, as well as spacing reservation times to relieve pressure from the busy kitchen.
Successfully compiled Business Plan proposal which led to loan being granted in order to purchase business and start operation.
Manage Restaurant Operations.
Recruit, Train and develop team members.
Compile Duty Rotas and assign duties.
Establish SOPs for service and kitchen staff.
Ordering and purchsing equipment and supplies.
Financial Management, daily cash up, month end books.
Communicated well and used interpersonal skills to establish positive relationships with guests and employees.
Built strong relationships with various representatives from food and beverage suppliers in order to create a good supplier basis and be aware of special offers.
Ensuring compliance with licencing, hygiene and health and safety regulations/ guidelines.
Trained in:
Food preparation, Food hygiene, Health and Safety.
Followed laid out service steps.
Trained new staff.
part time waitress
Attended a week training course on Wine tasting, Wine etiquette and teamwork.
Meeting, greeting seating and serving customers.
Corporate catering general assistant.
Barista for National Geographic
Member of opening team.
involved in setting up restaurant.
Planned floor lay out
serving groups of up to 40 in one sitting.
Wine training.
Menu recommendations.
Stock Taking.
Reservations.
Cash handling.
Supervised staff and managed the Housekeeping Department.
Inspecting rooms before guests were scheduled to check in.
Assisted guests with special requests and needs.
Set up conference rooms with refreshments and stationery.
Ensure all equipment is in working order.
Follow up on any customer complaints.
Work closely with maintenance manager to ensure grounds are neat and tidy.
Casual event staff member