سنكيثا Dsouza

Key Responsibilities:
- Corporate HR: Worked collaboratively with international HR teams in Lebanon,
Kuwait, Saudi Arabia, Qatar, Jordan, Turkey, and Egypt to support HR operations.
- Talent Management: In alignment with management, created a culture of excellence
based on supporting individuals to enjoy their work in addition to servicing clients.
- Recruitment and Selection: Managed the full recruitment cycle across the company,
including onboarding/integration. Ensured statutory requirements and compliancy.
- Talent Support & Development: Supported talent performance programs, including
reviews, succession planning, retention, risk and workforce analytics.
- Grievance Management: Issued verbal and written warnings in relating to work
performance and managed resignation and termination activities.
- Exit Interviews: Conducted exit interviews of resigned staff and acted upon any issues
borne out of the discussions.
- Governance & Administration: Ensured all governance aligned with international
standards, legal requirements, policies, procedures, and local legislation.

Key Responsibilities:
- Ensured adverts were correctly certified on the Media Monitoring System
- Monitored supplier costings across the international market (noting conversions)
- Managed supplier invoices and vouchers and ensured they were accurately registered
against each trader.

Key Responsibilities:
- Prepared and printed invoices and follow-ups for payments with suppliers.
- Monitored adverts in print media.
- Responsible for advertising material: issuance and delivery.

Key Responsibilities:
'''' - Reception and front office administration
- Travel and hotel bookings.

Key Responsibilities:
''''- Reception and front office administration
''''- Travel and hotel bookings
''''- Payroll and financially related administration activities.

Managed customer calls from the United Kingdom.
Placed orders for cell phones and sim cards and arranging for Insurance.
Scheduled payment of bills and managing customer complaints.

Placed orders for multiple household products within the specified time limit.
Upselling and cross selling.
Dealt with irate and special needs callers.
Trained with regional accents.