IT Infrastructure Services - Network Administrator
Knowledge And Human Development Authority
Total years of experience :16 years, 11 Months
Hold multifaceted responsibilities to implement and administer network infrastructure and telecommunication systems. Assists in the development and management of IT Infrastructure project requirements, schedule and budget estimates to ensure on time and on budget delivery of project.
• Develop, Maintain and Apply the IT policies and procedures related to the IT team and Users. Responsible for ensuring IT Policies and Procedures are in place and aligned to world’s best practices for an efficient, automated, and highly organized IT Department.
• Configure, Deploy, Install and Maintain networks, servers, desktops, laptops and IT peripherals.
• Plan, Implement and Maintain KHDA disaster recovery plan for the IT infrastructure to assure business continuity.
• Responsible for the infrastructure and network architecture of KHDA and its Integrity, Security, Efficiency and Performance. Ensure the Live Environment is always up and running with High Availability. Constantly monitor all IT Systems, Networks, Firewalls, Links, and other components.
• Maintain and Execute KHDA’s daily data backups as per KHDA Policies and Procedures. Ensure a log is kept up to date for backup, off-site tape retention
• Upgrade, Maintain, Troubleshoot and Fix all company IT hardware and software and Solve Level 2 and escalated Level 1 support
• Responsible for the completion of IT projects within the limits of time and cost projections.
• Ensure Change Management processes are followed for any system, network, or application changes, upgrades, updates, decommissions, or implementations
Major Projects
- Virtualized DR Infrastructure with High Availability, Upgraded Hyper V to 2012R2.
- Upgraded Webservers from 2008R2 IIS 6.0 to 2012 R2 IIS 8.0 with Distributed File System.
- Upgraded SQL 2008 to 2014 Sp1 with multiple Instances with high availability.
Held dual accountability for (a) managing complex large-scale corporate IT projects and (b) leading the organization IT process Improvement practice, overseeing a team to deliver IT transformation, process management, IT Governance, application development and project management. Enhancing Airlines IT systems transformation, development, service delivery, customer experience, satisfaction and building-up long-terms relationship among all stakeholders and service providers.
To plan, organize and control all IT activities and suggest recommendations for their enhancement in line with the corporate objectives.
Ensure appropriate development processes, methodologies, and quality metrics are in place for the specific application/platform.
Assists in the development and management of project requirements, schedule and budget estimates to ensure on time and on budget delivery of projects.
Participate in the definition, implementation, and maintenance of the change management process.
Coordinates and attends project meetings, maintaining official meeting records of decisions made and points open for further discussion.
Monitors project record keeping and file maintenance for the lifetime of program or project.
Educates decision makers in the senior management on the latest developments in technology by providing them with the required advice and reports.
Coordinating with SITA, AccelAero on the Reservation and Departure Control System projects, and with IATA, ARINC and other vendors for specific requirements
Responsible for carrying user acceptance test and sign-off of projects.
Identifying post live issues and coordinating with Principle to resolve these.
Coordinating with third party for connectivity to our host reservation system, to enhance our distribution channel (GDS) and ancillary services, Integrating the below services with our host system.
Web Services & API Integration with OTA & PSS. Technical support on DCS and Reservation system. Support for any connectivity issues with the host systems.
Major Projects
• Successfully Migrated low cost (AccelAero) CRS to full service model (SITA) within the specified time and budget (7million USD).
• Internet Booking Engine, Passenger Revenue Accounting, SITA Departure Control System
Successfully Up graded the IT Infrastructure within the specified time and budget (125K USD)
• Virtualization of 21 physical servers using Hyper V with 3 physical hosts.
• Upgraded Corporate messaging infrastructure from Exchange 2003 to Exchange 2010 along with office.
• Data Center Relocation - Moved Datacenter to the new premises within a downtime of 6 hours.
Responsibilities to configure install and administer network infrastructure and telecommunication systems. Established new IT policies, which defined acceptable use of IT assets within the company.
Managing and troubleshooting servers including a Predictive dialer, NFS Server, Squid Server and a samba sever, monitoring their day to day performance.
Administer LAN activities such as creating user IDs, maintaining the critical back-up records, providing support for applications and printers, applying group policies to restrict the range of control for standard users.
Carried out full installation of Cisco routers, Wi-Fi switches, IP Phones and edge switches, and other peripherals deployed in our network and cabling for routers, switches, hubs, and workspaces.
Create and maintain network documentation, standard operating procedures, disaster recovery planning and general reference materials.
Leased Line connectivity checking and its Maintenance. Analysis of internet Access.
Coordination with PBX Vendor regarding the troubleshooting of Phone issues.
Product In charge - Electrical Equipment’s for LV products, Security Surveillance Systems & Energy Management Systems.
Establish and Develop the Clientele base.
Maintain Consistent Contact with my customer segment.
Developing a strategy for attacking and penetrating a customer master list.
Conduct demo and product training to customers.
Obtaining approval from consultants to get the product specified for each project.
Timely submissions of offers to customer.
To provide cost economy solutions to customers.
Implementing and installation of energy management systems.
Implementing and installation of security surveillance systems.
Coordination with ware-house for proper and timely delivery of materials to customer.
B.Tech in Electronics & Communication