Saniya Hussain

Communication & Language Facilitation: Delivering tailored support to non-native English speakers, developing resources that improve understanding and engagement. Skills directly transferable to stakeholder communication and client-facing environments.

Personalised Support & Needs Assessment: Applying data-driven observations to provide targeted interventions, demonstrating the ability to identify individual needs and adapt strategies. Mirrors key analytical skills.

Process & Workflow Coordination: Managing daily classroom operations efficiently, ensuring clarity of instruction and smooth execution of scheduled tasks. Reflects strong process and task management abilities relevant to operational roles.

Cultural & Contextual Awareness: Navigating multilingual, multicultural settings with sensitivity, supporting effective collaboration in global teams and international business environments.

Planning & Organisation: Designing and delivering structured content plans, maintaining student progress records, and coordinating resources. Demonstrates transferable strengths in reporting, documentation, and scheduling for analyst or support positions.

• Client Communication: Managing inbound and outbound calls to communicate with clients
and resolve inquiries promptly.
• Remote Support: Providing remote assistance, ensuring smooth virtual interactions and
effective problem-solving.
• Data Management & Entry: Handling and updating data on various systems, ensuring
accuracy and timely updates.
• System Coordination: Assisting with the setup and maintenance of technical tools and
systems.
• Ticket & Query Management: Managing and tracking queries or issues using a ticketing
system, ensuring timely follow-up.
• Third-Party Collaboration: Liaising with external partners to ensure seamless service delivery.
• Knowledge Sharing & Documentation: Updating and maintaining resources, processes, and
best practices.
• Issue Resolution: Escalating complex issues to senior team members while ensuring
continuous support for clients.
• Proactive Response: Responding to urgent needs and critical tasks in a timely manner to
maintain system integrity.
• Meeting Deadlines & Targets: Meeting or exceeding service level agreements (SLAs) by
effectively addressing client needs.

Delivering consistent informal communications to parents through daily and weekly updates, enhancing engagement and transparency.

Participating proactively in training sessions and school events to continuously develop skills and knowledge.

Maintaining and auditing student records with precision, ensuring full compliance with institutional policies and data protection standards.

Managing complex administrative workflows, including calendar coordination, meeting scheduling, and correspondence management for school personnel.

Supporting the planning and execution of school functions such as parent-teacher conferences, assemblies, and extracurricular programs, optimising logistical efficiency.

Producing concise, data-informed progress reports highlighting student development and milestones.

Collaborating in weekly team meetings to monitor curriculum delivery and track performance against educational objectives.

• Maintaining records of costs.
• Raising the brands profile within the store by engaging with clients and assessing customer
requirements, creating appealing displays with merchandise to gain traction.
• Creating, developing and implementing innovative methods and effective consumer targeted
projects.
• Increased sales through targeted communication and promotion to clients.
• Analysed sales reports on quarterly earnings to ensure targets are met.

• Providing administrative support across the organisation.
Feb 2018 - Jul 2018
• Establishing sales targets for the team based on market trends and projections.
• Monitoring team performance and identifying areas for improvement
• Identifying suitable candidates for the team by evaluating skills, experience, and team fit to
enhance overall performance.
• Building and maintaining relationships with customers
• Creating sales reports and presentations for the management team, keeping them informed
of sales performance and progress towards targets.

• Delivering excellent customer service at all times, providing a luxurious experience to clients.
• Responsible for stock controlling and stock availability.
• Resolved customer queries in a patient and effective manner, ensuring customer satisfaction.
• Order processing in a timely manner to achieve target sales.

• Providing administrative support across the organisation.
• Establishing sales targets for the team based on market trends and projections.
• Monitoring team performance and identifying areas for improvement
• Identifying suitable candidates for the team by evaluating skills, experience, and team fit to
enhance overall performance.
• Building and maintaining relationships with customers
• Creating sales reports and presentations for the management team, keeping them informed
of sales performance and progress towards targets.

• Delivering excellent customer service at all times, providing a luxurious experience to clients.
• Responsible for stock controlling and stock availability.
• Resolved customer queries in a patient and effective manner, ensuring customer satisfaction.
• Order processing in a timely manner to achieve target sales.