Saniya Shaikh

• Provided real-time, text based chat support to customer regarding order placements, delivery status,
and app navigation.
• Handled multiple chats interaction simultaneously while maintaining a professional tone and high
accuracy.
• Resolved customer queries, delivery disputes, and complaints promptly, ensuring high customer
satisfaction.
• Coordinated with delivery and operations teams to track missing items, process refunds, and manage
replacements.

Responsibility of customer calls and ensured timely resolution of issues.
Redirect calls to specific departments as required.
Screened and routed incoming calls and responded to inquiries
Delivered exceptional customer service by listening to concerns and answering question.
Performed troubleshooting and technical support.

• Responsibility of customer calls, emails, and messages to solve problems.
• Interaction with customer for product details, order, and delivery details.
• Customer complaints resolution.
• Record keeping of customer feedback
• Coordinating with internal departments to provide best service to the customer.
• Helping hand for office administration