Customer operations specialist
Aster DM Healthcare
Total years of experience :8 years, 7 Months
Aster DM Healthcare (United Arab Emirates (Dubai))
Customer Operations specialist
Work closely with the development team to improve existing service and Maintain standards for reliability and performance ofproduction
Ensure products and services meet customer expectations and demand and Ensure all standard protocols set by organization aremaintained
Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, andprovideinformationonprocedures, packages, specialties, timingsoftheconsultantetc.
Administerregularandelectronicmailwhenrequired, toensureproperactionistakenonallincomingmail
Makespreadsheets, managedataandcreatedocumentsoncomputersusingdesktoppublishingprograms
Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standardsetc.
Works closely with external stakeholders to handle queries and feedback and Develop quality assurance standards and companyprocesses
• Resolved customer billing errors by researching issues in the system, asking open-ended questions and determining causes for the problems
• Explained online self-help options to customers so that they could find answers to questions on their own and after-hours
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
• Responded to all customer inquiries thoroughly and professionally
BachelorofTechnologyinElectronicsandCommunicationEngineering July 2010-June 2014 Major Subjects: Digital Electronics, Electronic Devices &Circuits, Physics, Industrial Economics, Software Eng. TRAINING Industrial Training in Embedded Systems using 8051 Micro-controller Atech Labs, Chandigarh, Punjab, India. PROJECTS Touch Switch using 555 Timer Minor project inBachelor’sdegree: Senses thehumantouch andgeneratesthe output which is indicated by LED.Responsible for designing the layout of thecircuit Password basedlockusingHex-Keypad June 2012-July2012 MajorProjectinbachelor’sDegree:Usingmicrocontroller8051,apassword-basedlockwasdeveloped.WorkedwithC andKeil micro vision software for theproject.