Sr. Sales Support Agent
Qatar Airways
مجموع سنوات الخبرة :19 years, 7 أشهر
Accountabilities
Provide maximum technical support to the Sales Force to ensure increased awareness of QR’s
products/services.
Qbiz - Administrator for station.
Evaluates pricing requests based on the QR pricing procedures.
Identify weaker routes and requests special fares to gain QR market share.
Takes proactive action to increase load factor on poor performing routes with assistance from HO.
Identify new points via QR gateway and recommend/request new SPA sectors beyond new routes to
establish market fares.
Make sure all pricing proposals must be reviewed based on the Competitors practice, previous flight
performance and future forecast.
Works with sales team to resolve any issues relating to pricing and distribution.
Preparing fare comparison report of OAL.
Access weekly/monthly forward/past booking reports to make sure flight is forecasted accurately.
Provide intelligence reports on QR and other airline products/ services/ practices from newspaper and other
channels.
Maintain Database of agents / corporate and responsible for any communication to trade in terms of flyer or
circulars.
Maintain regular contacts with the travel industry and corporate houses and assist them on their airline
needs e.g. reservations bookings/confirmations and special discounted fares.
Maintaining and developing relationships with existing customers, through telephone calls, and emails;
identifying new business opportunities.
Preparing Presentations to Trade
Handle Group queries and efforts are made to raise materialization of such queries.
Ensure Station is supported with relevant and timely MIS / Sales / Productivity reports for the station.
Update Sales Team about booking trend on weekly basis-Source MIDT.
Do a separate PIVOT for POS-India and Local, do a comparison and find out where we lack attention.
Does Performance analysis at Station level as well as Sales Executive level?
Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning
of the work unit.
Provide reports on daily loads, advanced booking profile, route performance and utilization reports to the
Sales Force to keep them updated on the load situation.
Do cold calls to Agents on daily basis to find out where QR stands.
All fares/booking class/sales/travel validity violations to be resolved as per revenue accounts requests
Responsible for all counter activities like making various plans for walking passengers such as
Reservations, Issuing tickets and dealing with VIP clients. And trying best to convert each query to business.
Provide reports on daily load, advanced booking for next 2 weeks to Sales Force to ensure necessary
measures are taken for future.
Do telesales to far off cities in the State to support sales team
Coordinating with Pricing for attractive fares.
Provide maximum technical support to Sales Team to maximize the awareness of QR products and
services.
Maintain regular contacts with travel industry and corporate houses and assist them on their needs like
STPC, WCHR, UMNR, YP, SPML and AVIH.
Maintain and develop relationships with existing customers over telephone calls emails. Identifying new
business opportunities.
Solely responsible for UREACH corporate key Account.
Initiate to create awareness among Agents and promote QR products like Privilege Club, Stopover Package
and Oryx Lounge through PowerPoint presentation on monthly basis.
Record and action outstation Telexes requiring Fares, Refunds, UMNR.
Perform proper flight firming/APIS check to maximize flight utilization and reduce No shows on daily basis.
Send MAAS/late meal requests to Airport for VIP/J class/Corporate passengers.
Being Privilege Club Coordinator, maintain date base of J class enrolments on daily basis and also maintain
up to date report of Burgundy/Silver/Gold members in Tamil Nadu.
In charge of all Privilege Club queries like Upgrades/Redemption and Retro credits
Primarily responsible for the smooth operations of the travel call center to see & understand the needs &
requirements of the clients.
Provides training & development to the travel consultants as per company standards.
Prepares staff schedules performance reviews training coaching & counseling.
Monitoring the teams of travel consultants.
Handling V.I.P & difficult customers.
Supporting & guiding team in handling complicated cases.
Organizes, directs & monitors the activities of travel consultants.
Ensures that targeted product goals are met.
Ensuring that department policies & procedures are adhered to.
Responsible for day to day operations of travel department.
Market observation.
Train & teach the staff & educate them on different products & encourage them to sell
Research on market comparison of rates
Established By the Ministry of Tourism & Civil Aviation of India
Basic Certificate course in Fares and ticketing – 1994 - Air India staff college
degree in