Team Manager
Jardine Lloyd Thompson
Total years of experience :14 years, 3 Months
Team manager with 8 years of experience in operations under claims department in Insurance industry. Highly proficient in delivery management, handling escalations, stakeholder management, planning & executing, change management, managing team performance. Have also handled end to end projects in the organisation.
Profile Summary
•Proactive and result oriented professional with 9 years of experience in operations in Insurance industry.
•Managing SLAs on Accuracy, productivity and turn around per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries.
•Responsible for managing available resources (people, process) effectively to ensure operational efficiency.
•Maintaining a day to day stakeholder interaction & develop relationship with them for constant flow of information on performance, exceptions, expectations, forecasts, process changes and new opportunities.
•Sustaining competencies, potential and performance levels of team to be able to create development plans for skill requirements. Also, managing & mentoring average performer.
•Responsible for setting goals for team, reviewing and giving timely and objective feedback to all teams with a view to identify skill and competency gaps and develop learning plans.
•Responsible for implementing people development plans for current and future skill requirements of the team.
Achievements
Step Ladder Project:
Identified gaps in the existing training plan and implemented new methodology for the new hires.
CLASS Failure Project:
Worked towards reducing the non-essential steps from the process in order to achieve better turn around for client.
GBPM Project:
Being a part of this project, identified key data elements and capture data at the granular level for As-Is Process Mapping. Provided solutions to eliminate the inefficiencies for To-Be Process Mapping.