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Sanjay Rodrigues, Senior Support Engineer

Sanjay Rodrigues

Senior Support Engineer·HCL Technologies,

United Arab Emirates

Master's degree, Data Analytics

Work experience

Total years of experience: 3 years, 7 months

Senior Support Engineer

October 2024 - May 2025

HCL Technologies,

Bengaluru, India

October 2024 - May 2025

• Provided production support for Deutsche Bank account applications.
• Monitored batch jobs and applications using Control-M and Geneos.
• Managed incident tickets and ensured resolution within SLA timelines.
• Coordinated with L3 development teams for issue escalation and root cause analysis.
• Performed system monitoring, troubleshooting, and service restoration activities.
• Maintained incident reports and ensured minimal business impact.
Company industry:
IT Services
Job role:
Information Technology

Android App Developer

April 2023 - July 2023

DevAppSys IT Solutions Pvt LTD,

Mangalore, India

April 2023 - July 2023

• Developed an Android-based e-commerce mobile application (SHOE MART).
• Designed user-friendly UI for product browsing, cart management, and checkout features.
• Integrated backend database for product listings and user authentication.
• Conducted application testing, debugging, and performance optimization.
• Ensured smooth functionality and improved user experience.
Company industry:
IT Services
Job role:
Information Technology

System Associate

April 2021 - June 2023

Infosys Limited,

Mysore, India

April 2021 - June 2023

• Worked on Allstate insurance domain project as part of testing team.
• Designed and executed test plans and test cases based on business requirements.
• Performed Functional, Integration, System, and Regression Testing.
• Identified, logged, and tracked defects using Jira.
• Conducted retesting and validation of bug fixes.
• Collaborated with development teams to ensure quality deliverables.
Company industry:
IT Services
Job role:
Information Technology

Android App Developer

August 2020 - February 2021

Blueline Computers,

Mangalore, India

August 2020 - February 2021

• Developed a Car Rental mobile application using Java and Android Studio.
• Implemented booking functionality with options for self-drive and driver services.
• Designed application UI and integrated backend data handling.
• Performed unit testing and resolved application bugs.
Company industry:
Installation & Technical Services
Job role:
Information Technology

Education

St Aloysius Institute of Management and Information Technology

April 2023

April 2023

Master's degree, Data Analytics

India

Shri Guru Sudhindra BCA College

October 2020

October 2020

Bachelor's degree, Computer Science

India

ST Aloysius PU College, Kodialbail

May 2017

May 2017

High school or equivalent, Biology

India

English was the first language for me and Hindi I had selected as my second language. Physics, Chemistry and mathematics were the common subjects for science background students 4th subject was optional for us, where I had choosen Biology.

SFS English Medium School

May 2014

May 2014

High school or equivalent, sslc

India

Skills

Adaptability

Expert

Fast Learning

Expert

Team Leadership

Expert

Singing

Expert

Python

Intermediate

Java

Intermediate

Android Studio

Intermediate

Linux

Beginner

SQL

Intermediate

Visual Basics

Beginner

ANDROID OPERATING SYSTEM

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

COMPLIANCE RISK

Intermediate

COMPUTER PROGRAMMING

Intermediate

JAVA PROGRAMMING LANGUAGE

Intermediate

KOTLIN

Intermediate

REGRESSION ANALYSIS

Intermediate

SYSTEM TESTING

Intermediate

TEST PLANNING

Intermediate

ANDROID DEVELOPMENT

Intermediate

AUTOMATION

Intermediate

BANKING

Intermediate

CONTINUOUS MONITORING

Intermediate

DEFECT TRACKING

Intermediate

DESKTOP SUPPORT

Intermediate

INCIDENT MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

TECHNICAL SUPPORT

Intermediate

TEST CASE

Intermediate

Data Analysis

Beginner

Management

Intermediate

Microsoft Office

Expert

Microsoft Excel

Expert

Data Entry

Intermediate

Languages

English

Expert

Hindi

Expert

Kannada

Expert

Training and Certifications

Certifications
Certification in Tally ERP 9.0
TECH-KNO'19
Certification in Tally ERP 9.0
course in Tally ERP9.0
Diploma Concepts of Information Technology

Hobbies and interests

Singing
Photography

I am passionate photographer where I click images and turn into memories