Manager
Master Trust Limited
Total years of experience :23 years, 10 Months
• As Manager - Operations : Within the limits of delegated authority, planning company’s operational strategies for business expansion. Maintaining coordination among respective branch activities and line of action. Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. Identify operational and administrative problems of the above branches and recommend solutions. Supervise pay-in/pay out of securities/funds to exchange. Online risk monitoring, handle SEBI(SECURITIES&EXCHANGE BOARD OF INDIA) /NSE(NATIONAL STOCK EXCHANGE)/BSE(BOMBAY STOCK EXCHANGE) compliances including inspections. Client orientation: identify clients’ needs and problems and suggest appropriate solutions. Initiate, review, process and follow-up on actions related to the client’s grievances and other discrepancies, ensure prompt redressal. Establish and maintain productive relationships with clients.
As Manager - Recovery/Legal : Manage and recover out standing debits of the Company. Managing Branches for recovery, driving the branches & its collectors to meet its target. Visit and trace the home/office/business place and assets of defaulted clients. Review and revisit the available charge documents of defaulted clients and strive to improve the documentation related deficiencies by arranging fresh settlement agreements covering previous defects. Maintain continuous liaison with legal experts and dealing with lawyers handling the cases and provide them with vital information about the accounts / documents. Increase the recovery opportunities by persuading the defaulters and making them agree for negotiation / settlement agreements. Obtaining Balance Confirmation from Clients on a periodic basis, discuss and follow up over due outstanding. Full & Final Settlement of discontinued clients within a stipulated time frame from the date of termination of business with the Company. Follow up for the collection that payments are collected by due dates. Tracking of Cheque Dishonor statement, Clearance of Cheques - follow up for payment against Cheque dishonors and necessary legal action if required. Provide guidance & supervise team.
Within limits of delegated authority -Undertake actions related to the administration of the company's human resource activities, e.g., recruitment, placement, promotion, performance appraisal, job classification reviews, separation of staff members, training, employee relations, etc., ensuring consistency in the application of HR rules and procedures. Payrolls and salary administration. Ensure compliance of all obligations with regard to PF, ESI & Labour laws., Liaisioning with Govt Bodies. Provide employees with information regarding conditions of service, duties and responsibilities, privileges, incentives, entitlements, opportunities for promotion and employee benefits under the Staff Rules and Regulations. Planning & coordinating events. Oversee maintenance of HR related records viz. Time & attendance, leave records and Official Status of staff and other files. Handle grievances and redressal. Handle termination of services of employees and administer disciplinary procedures. Manage attrition and retention. Procurement of Goods and services as per requirements. Advice the management on career planning and training of employees. Extracting details of expenditure, assets and liability from accounting system in order to analyze and verify accuracy. Perform other duties as required e.g. Official correspondence, supervise general administration over company’s day to day operations - Maintenance & upkeep of building space, monitoring of Canteen, transportation facilities and Security Personnel and all other Welfare Facilities in the company. Oversee the identification of office technology needs and maintenance of equipment. Perform other related work as required. Assist in preparation of annual budget.