Senior Tours Consultant
Emirates Holidays
مجموع سنوات الخبرة :21 years, 0 أشهر
Provide a consultancy and advisory service to internal and external customers via face to face, electronic and telephone communication channels with respect to enquiries on destinations, products, bookings and other travel-related information.
Explore the needs and expectations of the customer, undertake research and use specialized knowledge of the Emirates Holidays destinations and products to tailor-make a travel package to suit the customer’s needs
Draft travel itineraries and quotation and facilitate the booking of travel tickets and accommodation ensuring all travel documents reach the customer in a timely manner.
Employ relevant sales strategies to promote and sell Emirates Holidays destinations and products.
Collect travel payments and handle such transactions in line with defined Emirates Holidays operating procedures.
Using knowledge gained via research, travel and customer feedback make recommendations to your supervisor which contribute to the development of new and improved travel destinations and products.
Using knowledge gained via research, travel and customer feedback make recommendations to your supervisor which contributes to the development of new and improved travel destinations and products.
Represent Emirates Holiday at external events as directed by your line manager, this may include attendance at consumer and trade shows and mall promotions.
OPERATIONS
Act as the key contact point to customers who experience any problems whilst `in-resort and support the customer via liaison with the resort to rectify the problem. Also act as the key contact point with regards to any final payments
Undertake quality checks to ensure that all processed booking of travel tickets, accommodation and other travel related information is accurate and that all customer files are managed and closed on schedule. If any discrepancies are identified raise these with the Consultant responsible for the booking for correction.
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist, Customers with managing their travel plans.
Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.
Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.
Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements & other details such as check-in place and time.
Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer, which will assist in increasing sales. (Reservations and Ticketing Offices only).
Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relationship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. Reservations and Ticketing Offices only.
• Handled Ticket issuances including Thai's Royal Orchid Holidays Refreshers, Prepaid Tickets issuances (PTA) and Royal Orchid plus (ROP) that is a member of Star Alliance.
• Handled Reservations including individual and group, interline and ROP frequent flyer mileage reservations obtained by Star Alliance Members. The above are all applied through the use of Amadeus System as well as Thai's Royal System.
• Handled Hotel & holiday Packages.
• Supervised 03 Junior Travel Assistants and responsible for monthly sales reports.
• Handled corporate clients (Business and leisure travel)
• Handled enquiries, Fare Construction and Ticketing for all online and offline Airlines
• Handled Hotel & holiday Packages, Travel insurance and various other travel related inquires.
• Created awareness of benefits in frequent flyer programmes with various airlines.