IT Administrator/Helpdesk
Sacoor Brothers
Total years of experience :14 years, 0 Months
i am responsible for all IT issues of Sacoor Brothers in MEA region (almost 35 stores including Singapore Malaysia). I provide them remote support using application like dameware, VNC viewer, team viewer as well as on phone. I have implemented inventory system in present company which help us to keep track of all IT equipments which have been assigned to various stores as well as for employees who work in backoffice.
I am involved annual budgeting for IT as well as new technologies and project getting initiated within company..
IT Administrator\Developer
at Middle East Control Services
Location: Dubai, United Arab Emirates
Company Industry: Oil/Gas
Job Role: Technology/IT
September 2011 - Present
Middle East Control Services- Dubai
IT Administrator\Developer
✓ Completed movement of Windows Server 2003 to Windows Server 2008R2.
• Decision maker role in server movement.
• Taking backup of all systems making sure clients won't lose any data.
• Demoting old server as file-server.
• Moving all clients from exchange 2003 to exchange 2010.
✓ Administering DNS & DHCP in an Active Directory environment.
✓ Responsible for Backup and Restore of Windows Server.
✓ Server & Nas set-up and management.
✓ Training to all users across multiple offices and making them comfortable with new softwares.
✓ Office computers setup, maintenance and upgrades (anti-virus installation and renewal, Microsoft office know-how, emails set-up and management, day to day troubleshooting in networking and office automation etc.)
✓ Managing 25+ clients.
✓ Completed revamping of company's website.
• Re-designing of web site as per current market standards.
• Development done in HTML5, CSS3.
✓ Web Server Management and Control with regular health check up and follow up.
✓ Created few applications which will generate output as desired having compatibility to existing software.
• Application to generate Invoice by Sage CRM compatible to Oil and Gas Industry.
• Application to generate Purchase Order by Sage CRM compatible to Oil and Gas Industry.
It was market research company . i was part of Quality Analysis team to validate data which has come through online surveys.
Completed 4 years Graduation program in Computer engineering from one of the reputed college of Mumbai University.