Sr. IT Engineer
James Cubitt & Partners
مجموع سنوات الخبرة :13 years, 4 أشهر
• Windows Server 2016 Standard and 2012R2 Administration
• Responsible for Configuring and administration of Sophos Firewall and Sophos VPN
• Responsible for 4 other branch and 9 site office IT Operations and administration
• MS Office 365 and MS Exchange 365 Mail Server Administration
• Backup Administration for fileserver and 365 mailbox using Acronis Backup Cloud
• Maintaining and Administrating CCTV, IP PABX, IPTV, NAS Storages
• Configuration of Routers, Switches, VLAN and access points
• Symantec Endpoint and Bitdefender administration
• Troubleshoot hardware and software issues related to internal IT
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Handling the IT Purchases
• Preserve assets, information security and control structures
• Handle annual budget and ensure cost effectiveness
• Providing Remote support for the site users
• Printer and scanner management
• Design, develop, implement and coordinate systems, policies and procedures
• Responsible for all Documentation for ISO and other audits.
• Audit systems and assess their outcomes
• Assess vendors and develop test strategies for new hardware and software
• Responsible for managing and updating the website and social media sites
• Escalate IT issues to the IT Manager where necessary
• Responsible for managing backups and daily updates.
• Diagnose and resolve technical issues
• Undertake small to medium-sized IT tasks as instructed by the IT Manager
• Provide desktop and server support
• Support and maintain MS Server, Desktops, Laptops and Printer server
• Setting up and configuring new laptops and desktops
• Install authorized software to laptops and desktops
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Antivirus installation to all desktops and laptops
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Ensure all logs for equipment and users are maintained
• Creating purchase requisitions for IT hardware/software
• Ensuring all software purchased licensing is recorded and maintained
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Providing support for MAC and PC
• Prepare documents, meeting materials and correspondence
• Perform basic administrative support duties as required to meet specific operational objectives
• Perform miscellaneous job-related duties as assigned by the IT Manager
• Work extra hours to meet deadlines, as required and where reasonable
• Provide assistance as required to the IT Manager
• Provide assistance and support to colleagues in IT-related matters
• Ensure that a high level of customer service and support is provided to all internal and external
• Configuring LAN, WAN and Wireless Equipment
• Configuring Cisco Routers, Access point and Switches
• Managing and Configuring ADDS, DNS, DHCP
• Identifying, Diagnosing, and Resolving Network and Hardware-Software Problems
• Providing Daily Operational Support and System Administration for Core Network Infrastructure
• Managing Printer Server and Security System
• Responding to Client Questions via Telephone Calls, E-mails and Correspondence.
• Travelling to Local Sites to Complete Networking Projects
• Interacting with Customers to Determine their Needs
• Installing, Cabling and Configuring CCTV(DVR, NVR)
• Testing and Evaluating new Technology
• Provides Assistance for Computer Hardware, Software and Operate a Multi-Platform Computer Environment
• Set up and Configures Desktop Computers, Laptops, File Server and Peripherals
• Performing Hardware and OS maintenance and keep scheduled backup of File Server
• Installation and Configuration of various types Router and access point
• Troubleshooting and resolving network connectivity problems.
• Document network problems and resolutions for future reference
• Monitoring the devices like Routers, Firewalls Switches and Servers