BRANCH MANAGER
HDFC BANK
Total years of experience :22 years, 9 Months
WORKING IN HDFC BANK AS BRANCH MANAGER AT CHANGAMKULAM BRANCH ( THRISSUR )
• Supervise the day to day operational functions of the branch Including : vault, drawer and ATM balancing overseeing teller and customer service duties; and assisting with customer transactions
• Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.
• Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.
• Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests
• Perform as a team member in allocating and coordinating the work flow.
• Meet expectations for attendance and punctuality
• Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues.
• Self starter, ability to work independently
• Handling Current Account for Calicut Region ( 32 Branches )
• Handling a Team of 10 Officers at different locations for Driving of CA & SA Value and Numbers for the Region
• Taking Commitment / Reviewing of Sales Target and Achievement from Sales officers on Daily / Weekly / Monthly Basis
• Planning and Implementing Monthly Activity at different locations with Sales Officer
• Handling Customer Issues of both New Acquisition and Existing Relation
• Focus on Increasing CA SA Value and Numbers
• Monitoring New Accounts Transactions ( AML Query )
• Ensured 100% of Sales Audit compliance
• Ensuring 0% Rejections on Activation
• Ensuring Account activation on TAT
Setting up an effective sales force and the monthly targets.
Recruitment and completion of the processing related to the joining & relieving of an executive
Exploring the prime segments and locations to implement the marketing and promotional activities
Motivating the team towards fulfilling their targets and mounding out professionalism in them
Compiling the MIS and report to the concerned department heads.
Administration, maintenance and resolving of all the queries pertaining to the HR related issues of Sales Executives
Branch In-charge
Maintaining Team (Housing Loan and Easy Home Loan Deposit)
Office Administration & Co-ordination with other staffs
Planning Marketing Activity
Maintaining Sales, Collection and Expenses
Customer Care
Co-ordinate with Manager & Administrative Staff.
Evaluating Companies Income and Revenue
Evaluating Monthly, Weekly Enquiries and Registrations
Arranging Seminars in College, Institution, Corporate and University
Maintain Good Contact with Customers
Generate Tie-ups with college, institutions, Corporate and University