Director IT Services
Confidential
Total years of experience :33 years, 5 Months
Oracle ERP Strategy Consulting for ERP Customers in India who are either planning to implement Oracle ERP products or who is migrating to latest version of Oracle products.
• Oracle Product fitment for SMB segment, Business fitment evaluation services in order to help customer to find best solution out of the best of the breed of Oracle ERP product to optimize operational efficiency.
• RFP/Proposal evaluation for Vendor selection for advisory Service related Price evaluation/Negotiation, Implementation pitfall, CRS evaluation and advisory services.
• Technology Leadership advisory relating to RICE/CEMLI and migration
• Overall Delivery Management / Delivery control Advisory services and Evaluation of Program and Project Management of ongoing Oracle ERP for a client
• Building roadmap for Upgrades, Disaster Recovery, Integration including Enterprise Business Services
• Security Audit relating to Oracle Erp Products and related business functionality.
(A BT Global Services Company)
• Shoulder the responsibility to build ERP Business Model suitable for Enterprise Solution Division integrating Hardware, License, networking and Service division for maximizing total revenue of the company.
• Create all short and long-range business plans, conceive and develop all marketing initiatives, initiated and secures sales, prepare all proposal and agreements and recruit international team of technical consultants with full P&L responsibility.
• Gear the activities to add New ERP portfolio for High end consulting and Application Management outsourcing for Enterprise Software Solution division for global customers and for BTGS to setup offshore delivery capabilities.
• Overall ownership to manage and deliver large, complex client engagements that identify, design, and implements creative business & technology solutions.
• Pioneer in establishing Global Blended Delivery Model for Application Management Services and Turnkey ERP solutions.
• Closely monitor capital allocation, develop corporate policies, new policies, management input & review.
• Lead and guide the team to build ERP Consulting Services, Application Management Services (AMS) Testing Service process, Consulting & Support Project Bidding Process.
• Team leader for establishing SAP Support center for Existing Hardware business client and for BT Lab.
• Define business mission and performance standards across all functional areas and periodically reviewed performance with deft application of concurrent management audit procedures.
• Entrust with the onus for Global Service Center - Process, RICE/CEMLI Program build.
• Provide strategic leadership for executing Business Development & Delivery Functions as well as Subject Matter Expertise and Thought Leadership for the SAP Practice.
• Drive initiatives for team reformation for International/National Sales & Pre-Sales with Practice Collateral Build, Service Delivery Process, Engagement Methodology, Bidding Process, Program Transition Process, Global Blended Delivery approach.
• Set and fine-tune an excellent operational base which is ratified by a very high customer retention ratio, focused on productivity and operational efficiency translating into cost savings and bottom line improvement.
• Play pivotal role in introducing Oracle EBS and Siebel portfolio to the existing ERP Practice and establishing Data Centre.
• Credit for converting the relationship with Oracle from Certified Partner to Platinum Relationship and signed FUD Agreement for UAE & Africa with exclusivity as preferred vendor for Oracle JDE for Middle East market.
• Distinction of developing Middle East market and East African Market operations.
• Initiate Client feedback System and 'SWOT' analysis and utilized findings for designing customized strategies to enhance customer services.
• Recognize for launching National Wide Campaign with Oracle India and Hardware vendors (DELL, IBM & HP) for Bundle ERP solution (out of a Box concept) using OBA technology.
• Instrumental in building a team for Oracle ERP portfolio comprising of ORACLE EBS, ORACLE JDE Edwards and ORACLE Siebel CRM and got Partnership certified from Oracle.
• Introduce the concept of MIS reporting to update the Management on regular basis.
• Meticulously handle Turnkey ERP solution for SMB segment and for verticals like E&C Business Model.
Sr. Service Delivery Manager (SPC) - ERP, Oracle India (P) Ltd., Bangalore, Jun 2003 to Jun 2007
(North America Global Consulting Division)
• Accomplished responsibility to setup lot of key initiatives for consulting and outsourcing division for the Oracle Corp and new initiative to setup offshore delivery capabilities.
• Closely monitored Application Management Practice Initiatives.
• Established goals and controls; monitored results to consistently increase profit margins, enhanced market position, reduced operating costs, and met strategic objectives.
• Solely responsible for Global Service Center - Process, RICE/CEMLI Program build.
• Fully accountable for Practice Collateral Build, Service Delivery Process, Engagement Methodology, Bidding Process, Program Transition Process, Global Blended Delivery approach.
• Deftly served as 'Single Point of Contact/Interface' for supporting Client.
• Organized various training session for new team members from basic to expert level.
• Holds credential of designing Engagement Strategy/Model and Transition tool kit for Application Management Services
• Pioneer in designing & implementing New/Revised Estimation Tool for Application Support/Help Desk Services, and Complete Application Support Process & Delivery Model
• Drove the system & efforts to transform the AMS Team from Module based support to BFA based support resulting in resource optimization and achieved operation cost optimization.
Sr. Consultant - ERP, Patni Computers Ltd., International/Mumbai/Chennai, since Oct 2000 to May 2003
• Guided, controlled and motivated a team to establish offshore Global Delivery Centre and transitioning of large scale project worldwide to the GDC.
• Initiated the turnaround efforts to transition ERP project from onsite to offshore for various GE clients and for Motorola GDC.
• Played an important role in defining processes for critical activity, automating work flow setup.
• Organized and managed resources while creating estimates for the project, Work Breakdown Structure, Project Plan, Contingency Plan & Schedules, identifying risks within defined scope, quality, time and cost constraints.
• Judiciously handled Client Arbitration issues involving client and vendors, related to APPS solution design or implementation issues.
• Pivotal in managing transition of several clients/projects with CSS (Customer Satisfaction Survey) rating of 5/5.
• Associated closely in building the ERP Offshore Delivery Practice in Chennai Division by transitioning projects from Mumbai office.
Implementation Manager, FAL Industries Limited (Forbes Gokak Group), Chennai, May 1997 to Oct 2000
Asst. Manager - Finance, Simco Engineering, Trichy, May 1994 to May 1997
Executive- P&L, B/S, Bharat Heavy Electrical Ltd., May 1993 to May 1994
Articled Associate, Shree & Shree Associates, Jul 1990 to May 1993
ACA
The Institute of Cost & Works Accountants of India, 1996
• Bachelor of Commerce - St. Joseph College, Trichy, Bharadhidasan University, 1990
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