Language Specialist
Renault Nissan Technology and Business Center India
مجموع سنوات الخبرة :6 years, 4 أشهر
• Retrieving weekly ageing report and working with the top customers on daily basis through calls and emails.
• Extracting statements of accounts from SAP and JDE to chase the customer via emails.
• Retrieve single or multiple invoice copies on the basis of customer request.
• Retrieve purchase order copy on SAP & JDE on the basis of customer request.
• Investigating and resolving payment discrepancies.
• Check the invoice status on portal.
• Handling cash flow issues.
• Follow up on promise to pay.
• Chasing the customer for remittance advise.
• Checking ON Account details on weekly basis.
• Applying credit notes on the respective matched invoices with customer confirmation.
Activities involved in Credit Management (SAP&JDE)
• Blocking and releasing customers order and delivery.
• Checking credit limit and exposure of the customers.
• Follow up with customer service team regarding customer disputes.
• Handling Email queries in Generic Group Mail box.
• Weekly call with Commercial team on customer disputes.
• Releasing Orders from Credit Administration hold.
• Providing Audit details to Customer.
• Credit Debit match off on weekly basis.
Reporting
• Collection Analysis
• Data Download
• JDE Open Items Report
• Weekly Ageing file refresh
• Invoice Level Ageing Report
• Customer Level Ageing Report
• Weekly PPT
• Top Debtors Report
Other Activities
• Refunds
• IDOC Process
• Double payments
• Handling quality check for daily posting in SAP & JDE.
• Conducting training to the team based on the process updates and client’s escalation and providing RCA on the client escalations.
• Identifying inaccuracies and incomplete work in aged payment collection.
• Addressing issues and efficiencies and proactively make recommendations for change and process improvements.
• Establishing assist in preparing for outside audit.
• Effectively work with aged invoice report and get payment from customer.
• Relationships with clients and internal departments.
• Addressing and working on queries and dispute regarding invoices, orders and payment.
• Reviewing customer invoices and ensuring they are accurate and complete.
• Verifying and posting receipts & updating customer accounts and records.
Cash Application
• Responsible for handling the CASH APPLICATION process (Accounts Receivables)
• Allocating payments on customer accounts.
• Allocating payments to offset accounts.
• Handling reconciliation.
Organizational Psychology
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