Offshore Program Manager
Sanlam Life Insurance Co SA
Total years of experience :23 years, 9 Months
Project Title DevOps Transformation Program
Managed the Development / Enhancements / Upgrades for Front Office applications for Allianz
Global Corporate and Speciality Insurance.
* Overseen the successful delivery of Projects and Upgrades of various user interfacing
applications.
* Technology stack consists of PEGA, J2EE, Java and Lotus Notes Domino. Upgrade projects
involved VB to .Net, MSDynamics and Internet Explorer 11
* System Integration (Third Party Coordinator), for a Large Program, General Insurance (GI)
Digital for Legal & General UK
* Planning, Tracking and Monitoring the deliveries of the various third party suppliers involved in
the program
* Provide solution integration between the multiple third parties involved in GI Digital Program.
* Managing the cross work stream dependencies for the program and identifying the Risks
* Pre Initiation Manager / Onsite Coordinator for a Large Programme, Retail Distribution Review
(RDR),
* Preparation of Delivery Proposal Reports and getting the sign off from the Customer
* Initiation Lead Role - Evaluation of Scope, Preparation of Estimation & Schedule
* Resource Planning, Task Allocation, Prioritization, budgeting and stake holder management.
* Preparing, Maintaining and Tracking of High Level Project Plans and RAID Logs for RDR
Program
* Providing Functional and Solution Integration for RDR programs including Annual Customer
Report (ACR), Legal & General Network (LGN) Integration
* Worked in all phases of Software Development Life Cycle activities including Project Definition,
Requirements analysis, High Level and Low level design, Construction, Component Testing,
System Testing, and User Acceptance Testing and Implementation process
* Proficient in Project Management Processes which include Project Planning and Estimation,
Capacity Planning, Status Reporting, Client liaison, Project co-ordination, Resource Management,
Forecasting, Cost Management and Cost Benefit Analysis
* Possess excellent communication, analytical, mentoring and team building skills
Key Roles Performed:
* Offshore Program Manager/ Major Transformation Program - Large Insurance Co SA.
* Offshore Program Manager for a major transformation program of a major Life Insurance
company in South Africa.
* Managing a team of 100+ resources across offshore and onsite.
* Providing guidance and support for team in Insurance Business Analysis and Knowledge
Management
* Documenting pain areas of the business and proposing transformation solutions for improving
the processes.
* Ensuring the teams understand the Continuous Integration / Continuous Deployment process
as part of DevOps transformation.
* Onsite Lead / Major Program - Allianz UK.
* Onsite Lead for the Analytics Business team for Allianz UK
* Stake Holder Management for multiple Analytics and Business Performance reporting projects
* Successfully conducted the Workshops for various cycles for defining the KPIs/Dimensions
and Business Attributes across multiple subject areas.
* Documenting the KPIs / Business Attributes collected and used in Motor Insurance
Underwriting, Rating and Claims
* Discussions / Interactions with different external stakeholders involved in Motor insurance,
Commercial Property, Underwriting Business
* Offshore Project Lead for a Large Insurance Company, South Africa.
* Management of delivery, resourcing and Quality Assurance of key teams supporting Annuity
reengineering project.
* Successfully completed and delivered the Business Process Documents for a major reverse
engineering project for Group and Retail Annuity Business.
* Oversee Process Documentation covered New Business, Claims, Reconciliation, and Tax
Calculation etc.
* Manager, Business Analyst team, for a large Health Insurance Company, South Africa.
* Successfully managed and led the Requirement Gathering phase (FRS) of the proposed
Indian Joint Venture of the South African Insurance major and Indian Financial giant.
* Managed the task allocation, resource utilization, customer satisfaction and quality assurance.
* Involved in prioritization of work requests, scope and change control management.
* Was involved in the direct requirement gathering and process definition sessions to customize
the Health Insurance Application for Indian Geography
* Received accolades from the client and joint venture management for the various contributions
made and the pivotal role played from BA perspective.
* Portfolio Manager, Front Office Applications, Alliance Global Corporate and Speciality
Planning and monitoring for project and production support activities
* Define the IT processes and review on a regular basis
* Coordinate activities throughout the software development life cycle,
which includes requirements gathering, high level design, build, testing
and review, implementation and post production support
Project OmniPlus is a record-keeping application that serves as an admin engine for
ING’s Defined Contribution business. This application is running on a
Mainframes platform. TCS has been executing the ING OmniPlus ADM project
Program Manager for Enterprise Business Intelligence program
Guildford UK
MMI RPG Documentation Offshore Project Lead
Project Title EBI Program
Project Title RPG Documentation
Page 6 of 14
Responsibilities * Management of delivery, resourcing and Quality Assurance of key teams
supporting Annuity reengineering project.
* Successfully completed and delivered the Business Process Documents
for a major reverse engineering project for Group and Retail Annuity
Business.
* Reverse Engineering included understanding of the AS/400 application
processes and documenting it for future reference / reengineering
activities.
* Process Documentation covered New Business, Claims, Reconciliation,
and Tax Calculation etc.
* Managed the overall program which was in four iterations which covered
multiple process documents
Front Office Development
Redhill UK /
Bangalore
India
L&G RDR Phase 2 Pre Initiation Manager /
Onsite Coordinator
Client Name Legal & General, UK
Preparation of Delivery Proposal Reports and getting the sign off from
the Customer
* Evaluation of Scope, Preparation of Estimation & Schedule by working
with individual work streams.
* Preparing, Maintaining and Tracking of High Level Project Plans for RDR
Program
* Providing Functional and Solution Integration for RDR programs
including Annual Customer Report (ACR), Legal & General Network
(LGN) Integration
* Provide solution integration between the third parties who are involved in
overall RDR Distribution programme
* Lead Business Analyst for Annual Customer Report (ACR)
* Solution Integration for Intelliflo releases R10 (Contribution &
Withdrawals) and R11 (Legal & General Network (LGN) Integration).
* Review and finalization of Functional, Non Functional requirements,
Change Requests & acceptance post business workshops
* Define and document System Requirements specifications
* Strategic partner between business community and IT development
teams, Support through DBT phases
* Ensuring High Level design is defined correctly across systems and is
ready for submission to L&G
* Point of contact for L&G business analyst pool and for functional queries
which are escalated from BSA pool and Work packages.
* Identify Project related risks and dependencies and also recommend
solutions where applicable
* Review of Functional Test Scenarios, Review of Test Coverage Matrix
for CIT/ SIT & BAT based on regular workshops with business users
* Front ending all change requests to ensure that sufficient detail is
provided and impact across teams is coordinated/ well understood
Project * Legal and General currently supply Nationwide with POS functionality for
a number of Legal and General products. However, Nationwide have
contracted Legal and General to make additional products available as
well as providing enhanced POS and servicing functionality. In addition,
Nationwide need both the new POS/Servicing functionality and Legal
and General’s product offerings to be RDR compliant where necessary.
* To enable a new POS/Servicing solution to be implemented in time for
RDR it has been decided that a package should be sought to provide the
majority of the solution. Requirements have therefore been input into an
RFP document against which a number of solution providers have been
asked to bid.
* The objectives of this project were to deliver a compelling Advise
Proposition for Nationwide and ensure that the proposition and products
are compliant with the RDR Regulation. The core element of the
proposition will be delivered by procuring/enhancing an Advice Point of
Sale System and IPS, with significant integration to other existing Legal
and General systems
Redhill UK
Business Analyst, involved in the Requirement Analysis of FPF Projects
* Functional, Non Functional requirements, CR Review & acceptance post
business workshops
* Define and document System Requirements specifications
* Lead and Coordinate cross functional efforts to address business
process or system issues
* Identify Project related risks and dependencies and also recommend
solutions where applicable
* Review of Functional Test Scenarios, Review of Test Coverage Matrix
for CIT/ SIT & BAT based on regular workshops with business users
* Front ending all change requests to ensure that sufficient detail is
provided and impact across teams is coordinated/ well understood
Project * Legal and General uses FPF (Future Product Framework) as the
strategic system for supporting Bonds and Pensions. Various
requirements related to enhancements are handled by the TCS team.
These requests come as Change Requests or Projects, which needs to
go through the Project initiation or analysis phase.
Hardware Pentium PC,
ING ING OMNIPLUS
Maintenance
TCS
Project Title ING OMNIPLUS Maintenance
Atlanta USA
ING ING - Life Legacy
Applications Support &
Maintenance (Onsite
Ensure that the project has sufficient SOX controls in place
Project ING has chosen AdminServer as its strategic Policy Administration platform for
Life insurance. The project primarily involves new product configuration on the
AdminServer platform, conversion of products from TAS to AdminServer and
building/enhancing interfaces to support products the new platform. The project
involves configuring three new products and around ten TAS converted products
on AdminServer.
Project Title ING - Life Legacy Applications Support & Maintenance (Onsite)
Atlanta USA
ING ING - Life Legacy
Applications Support &
Maintenance (Onsite)
Prudential
Life USA
Prudential MNBS -
Development &
Maintenance
Project Title ING - Life Legacy Applications Support & Maintenance (Onsite)
Legacy System for Life Insurance called TAS - The Administrator System
which focuses on New business, Policy Administration and Claim
processing. It has nearly 7000 source components and over 6 million lines of
code to support Policy Administration and Agency Management system
Carried out the following activities:
The maintenance includes Production support as well as further
enhancements.
This covers extensive impact analysis, designing for change requirements,
coding, reviewing, and testing of programs, implementing the system
changes in the production and providing ongoing support for the production
releases
Project Title Prudential MNBS - Application Development & Maintenance
Page 14 of 14
Responsibilities * Preparation of Technical specifications, Program Spec, and Unit
Test Plan using TCA
* Coding, Code Walk through / Reviews
* Extracting application flow and business rules using REVINE
* Generating Source code from load modules using DISASM.
* Impact analysis using CASEPAC
* Unit Testing, System Testing, Analysis of System Problem Requests
and Adhoc Requests
Project The Prudential Modernized New Business System (MNBS) focuses on Life
Insurance applications and information required for issuing New Life
Insurance business. MNBS combines elements of Real-Time, On-line, and
Batch processing to perform its primary functions. These primary functions
include, accepting applications for new life insurance contracts, processing
applications to accept or reject, place the policies which have been accepted
on CSC Vantage Administration system .the project also included converting
NBS into MNBS, which involved regression testing, thereby retiring the old
new business system. The operating system used to develop and maintain is
the
Page 7 of 14
Responsibilities * System Integration (Third Party Coordinator), for a Large Program,
GI Digital for Legal & General UK
* Planning, Tracking and Monitoring the deliveries of the various third
party suppliers involved in the program
* Managing the cross work stream dependencies for the overall program
and identifying the Risks & Issues.
* Point of contact for various third parties to address the cross work
stream dependencies, technical risks and integration issues.
* Functional, Non Functional requirements, CR Review & acceptance post
business workshops
* Lead and Coordinate cross functional efforts to address business
process or system issues
* Strategic partner between business community and IT development
teams, Support through DBT phases
* Review of High Level Design based on regular workshops with business
users
* Point of contact for L&G business analyst pool and for functional queries
which are escalated from BSA pool and Work packages.
* Identify Project related risks and dependencies and also recommend
solutions where applicable
* Review of Functional Test Scenarios, Review of Test Coverage Matrix
for CIT/ SIT & BAT based on regular workshops with business users
* Front ending all change requests to ensure that sufficient detail is
provided and impact across teams is coordinated/ well understood
Project * The General Insurance (GI) unit of Legal & General (L&G) currently
administer some of their business on the aging I/90 system running on
for the team supporting Distribution Management
System (DMS)
- Maintaining Insurance product and policy information in the Administrator
(TAS), admin system.
- Involved in discussion with Business Users and Quality Control team to
prioritize the work requests
- Application SME for SOX Compliance Projects.
- Contact Point for Information Security Audits and Controls for Administrator
and Agency Management Systems
- Involved in setting up of new products in the Administrator
- Attending meeting with clients to gather business requirements and
preparation of technical specifications.
-Coordination with Offshore counterpart for an application for CR / ER/ SPR
- Preparation of Monthly metrics for Production support and Weekly Status
Reports
Project ING Americas has awarded a contract to TCS to maintain and Support the
Legacy System for Life Insurance called TAS - The Administrator System
which focuses on New Business, Policy Administration and Claim
processing. It has nearly 7000 source components and over 6 million lines of
code to support Policy Administration and Agency Management system. The
maintenance includes Production support as well as further enhancements.
This covers extensive impact analysis, designing for change requirements,
coding, reviewing, and testing of programs, implementing the system
changes in the production and providing ongoing support for the production
releases
Administration
MBA from Regional Engineering College (NIT) Tiruchirappalli, in Information Technology& Finance.
BTech in Electronics and Communication