IT Specialist
Lionbridge Technologies
Total years of experience :5 years, 10 Months
•Providing assistance to all clients in the US and around the world.
•Active Directory user and permission management and group policy management
•Exchange O365 account administration and troubleshooting.
•Account creation, termination, and reset of MFA using a PowerShell script.
•Troubleshoot or resolve escalated helpdesk issues relating to O365.
•Extending accounts over AD and assigning mobile over for Teams external and internal calling.
•Checking backup logs of all servers through PowerShell scripts.
•Handling Tier 1 and Tier 2 Zendesk tickets, emails, and web tickets. Assist end users with their IT needs through incidents and user service requests.
•Modify and manage user accounts and group permissions.
•Creating and Modifying Aliases (Security Group and Distribution Group)
•Handling chat and IP Mon of respective support.
•Troubleshooting server-related incidents, service requests, and change requests within the defined SLA.
Dixit
•Escalating incidents and service requests to the next level of support if necessary
•Asset Management, Data, and Server Room Maintenance: L1Support
•Setting up and configuring network devices and like routers, switches, and firewalls.
•Troubleshooting common network issues, such as connectivity problems, DNS errors, or slow network performance.
•Configure AD, DHCP, DNS, FTP, IFM Backup, WDS and Quota Management.
•Configuring and maintaining firewall rules, VPN setup and network security policies.
•Providing desktops and laptops' software and hardware support, configuration, repair, maintenance, and installation Troubleshooting and maintenance for desktops and laptops
•Providing remote assistance and support for troubleshooting employee system issues on the Tight VNC and Desktop Central Manage Engine tool.
•Configuration of a network printer and giving printing access to authorized
•Installation & configuration of Windows Server 2008R2, 2012R2 & 2016R2, 2019R2.
•Creating databases and mailboxes assigned to end users.
•Maintenance of the inventory of all IT accessories
•Troubleshooting server-related incidents, service requests, and change requests within the defined SLA.
●installing the operating system and driver.
●Troubleshoot hardware and software problems.
● Assign a call to the field engineer and inventory all HP spare.
●Call the client to inquire for feedback regarding the engineer's service.
●Utilize the HP service facility to fix any kind of HP laptop and Desktop.
Its a BA(Bachelor of art) in History