Project Manager
Vodafone - India
Total years of experience :16 years, 3 Months
● Successfully performing Project Governance using
a gated approval process such as concept,
design, build, test, Launch & project closures.
● Driving various cloud services (such as compute,
storage, DB, physical network) project in Europe
Data centers mainly UK, Germany and Italy.
● Translating client requirements (such as contracts,
statements of work etc.) into Project Lifecycles
using Milestones and deliverables approach.
● Overseeing project finance CAPEX and OPEX to
the tune of EUR 1K-400K.
● worked with the internal Business Heads, Account
Delivery Managers and end user representatives to Ensure seamless flow of activities pertaining to the services enabled.
● Ensured project delivery compliance to budget, quality standards and business/end user/customer requirements following operational policies
● Oversaw $5m worth multiple IT projects for strategic portfolio in a complex airport environment.
● Owned all phases from procurement to commission and ensured defined success criteria met.
● Developed SOW document and RFP’s, participated in the vendor selection process, and provided inputs.
● Orchestrated lifecycle within strict timeframes and budget constraints by solving complex problems.
● Worked closely with senior leaders, developed executive presentations, and periodic project reporting.
● Eliminated discrepancies by reviewing process & procedures, safety adherence, and recommendations.
● Developed and initiated various plans, risk management strategies, managed invoices, and site permits.
● Motivated contracted team members (30+) to improved performance and achieve project outcomes.
● Collaborated with multiple airport operations teams to remove bottlenecks and smooth executions.
Effectively managed Australia’s top telecom provider’s customer accounts to transition technical services.
● Identified and implemented an improvement to existing procedures resulted in 20% process efficiency.
● Performed extensive communication as the involvement of several internal teams and government.
● Developed and oversaw project approach, delegated project work, and ensured activities executed as planned.
● Collaborated with customers, order management teams, and vendors to organize inputs and logistics.
● Took a proactive approach in assessing and correcting problems at all stages and communicate outcomes.
● Produced status and progress reports, updated customers and senior leaders on progress, and roadblocks
Managed multiple customers and about 35+ small to medium projects worth $6 million approx.
● Optimized resource training and achieved savings of around $35, 000 during process transition.
● Led various small to mid-size project teams and saw they get through blockers and challenges.
● Extensively juggled simultaneous activities managed very high-frequency customer communications.
● Enhanced user experiences, reduced operational cost implementing various technology solutions.
● Developed project governance, created KT plan, formulated worked orders, and service requests.
● Gained exposure to proposals, RFQ, RFI, performed change control in the supplier environment.
● in a continually maturing multimillion-dollar network transformation program, delivered various size and complexity infrastructure network projects end to end for the largest oil producer company sites globally.
● Grown into the role of lead to a manager position, taking up greater work responsibilities and appreciations.
● Transformed large LAN/WAN infrastructure in a 24/7 production environment to reduced operational cost.
● Created strategies and plans for DC server lift & shift, 20+ network refresh and 30+ software upgrade.
● Replaced 400+ Cisco network devices like routers, switches, wireless controllers, load balancers, etc.
● solved problems and conflicts during project life in multicultural teams and business stake owners’ environments.
● Executed 200+ change window (test & turn up/cutover), following change management processes.
● Developed network migration plans, implementation schedules, risk identification, and mitigation strategies.
Developed service metrics derived from data to track improvements in service efficiency.
● Led ITIL based central ticketing service desk (SNOW) and ensured set SLA and KPI are achieved.
● Expertise with incident management process and root cause analysis with 100+ tickets.
● Liaised with business units and vendors for issue resolutions, service support, and improvement initiatives.
● Escalated existing ticket (P1-P4) with cross-function teams and ISP for a permanent solution.
● hosted resources up Skilling sessions created team shift roster, and leave management.
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