Sales Manager
Spotcheck
مجموع سنوات الخبرة :29 years, 11 أشهر
Responsibilities
• To help the company to set up the business unit in Dubai and then spread across GCC countries.
• To actively promote the products and solutions in the exhibitions and conferences to generate leads and also to make the presence felt with decision makers.
• Train the team of Managers to increase the closures by setting up a structured sales cycle
• Analyzing marketing trends and tracking competition activities and providing valuable feedback for product enhancements and fine tuning sales and marketing strategies
Achievements:
• Cracked Dubai Health Authority account within 6 month of operation with a half a million deal.
• Participated in five top exhibitions in Dubai, generating a decent number of leads.
Software Associates Position: National Sales Manager
(Apr 12 to Aug 14)
Responsibilities:
• To set up foot hold across the length and the breadth of the country through setting up channels. Ensuring the right partners are chosen through rigorous screening process.
• Training them and their staff, to understand the business model and help them achieve the P&L, keeping them motivated and engaged.
• To hand hold the direct sales team and deliver a higher price realization per client with focus on capturing their pain areas and providing a solution to it through the product offerings.
• Drive the sales conversion by setting up a "Inside sales" team, increase the conversion ratio from leads generated by web and telephone enquiry. Train the team of Area Managers to increase the closures by setting up a structured sales cycle
• Analyzing marketing trends and tracking competition activities and providing valuable feedback for product enhancements and fine tuning sales and marketing strategies
• Average price realization increased by 40%
• Set foot prints in three states with a well oiled channel team in place and decent funnel of prospects in the pipeline.
• Increased the turnover by 25%
Reliance Retail Ltd Position: Cluster Head
(Mar 08 to Jan 12)
Responsibilities:
Business Development
• Exploring profitable opportunities to enhance business volumes in Bangalore cluster.
• Conceptualizing and organizing effective sales promotion events with the help of Marketing and Category teams.
Operations
• Monitoring and adhering operational functions like pre-shift manager's briefing, creating duty roasters, shift management, daily sales analysis.
• Helping the respective store managers and DM's in day to day operations by making required checklists, Flow presentations of IT enabled processes. Training of staff for procuring and managing stock and inventory.
• Working closely with the Category team in preparation of Plano gram of each store by analyzing catchments / market trends, to provide valuable inputs for product developments initiatives and formulation of ongoing business plans / strategies.
• Ensuring consumer friendly ambience at every store, SOP and policy adherence with a view to delight the customers.
• Consistently achieved the highest customer satisfaction scores and Store hygiene audits
• Whitefield store was the first store to break even always clocked the highest revenue per sft in pan India.
• 4 stores managed to break even in the first year itself.
• Shrinkages was always managed within the prescribed norms, may store specific initiatives taken to ensure the same.
New store Operations-Lead Karnataka State
(Nov 06 to Mar 08)
Responsibilities:
Unit Set up, Planning & Management
• Leading the team for the set up of new Reliance Fresh outlets within specified time frame.
• Helping the respective store managers in post launch operations.
• Optimum resource utilization for maximum service quality.
Customer Service
• Implementing world-class service strategies as per guidelines.
• Ensuring rendering of high quality services, resulting in customer delight.
Responsibilities:
• Handling the entire operations for the zone; Sales & Marketing, Customer Care & Showrooms, Billing & Credit Control, Installation & Fault Repair, Switch, Network Maintenance, HR & Administration.
• Sales team comprising of Residential, Commercial, STD-PCO, SME and Corporate segments. Appointing, training and supervising a direct reporting team of 7 Asst Managers, 8 team leaders and 5 executives along with 130 indirect employees reporting to them.
• Financial Parameters: NADs, Gross & Net revenue, Sales & Distribution cost, Subscriber & Local access cost, OG-MOU per subscriber, ARPU per subscriber.
• Non Financial Parameters: First & Second bill default, Zero Pulsing dels, churns, E-SAT & C-SAT.
Achievements:
• 47% increase in sub-base in 6 months forcing the management to create additional 15k tags. The ARPU has grown by 10%, OG-MOU stood at the highest in the circle, broadband subscriber base grew at 198% further improving the ROI.
• For the consistent performance in the Financial and Non Financial parameter, the zone was rated the best in the circle and the entire team had been rewarded with a foreign tour in Dec-05.
Responsibilities:
• Area of operation included entire state of Karnataka. Managing a team of 12 sales officers for achieving operational plans.
• Responsible for the end to end operational of the state comprising of 36 Distributors and Redistributors.
• Managing the C&F agents to ensure complete control of supply chain.
• Manage the bad goods and control of debtors.
Co-Coordinator Sales Goa, Kerala & Karnataka (2001-2002)
• Responsible for gaining market share from competitive brands in the modern trade segment.
• Developed permanent Merchandising aids to give maximum visibility and to establish TOMA for major brands in the modern trade outlets.
• Experience in handling product launches and post launch activities for product development.
Senior Sales Officer Bangalore City & Northern Karnataka (1997-2001)
• Handling the large distributors across the region.
• Was awarded “Best Sales Officer” for two year in succession
Sales Officer Madhya Pradesh and Chhattisgarh (1993-1997)
PGDBA Sikkim Manipal University, Manipal
Calicut University, Kerala Bachelor of Science- Physics