SENIOR SYSTEM ADMINISTRATOR
RAKUTEN SYMPHONY INDIA PVT. LTD.
Total years of experience :11 years, 8 Months
• Overseeing and troubleshooting computer systems (Windows and Mac) and networks in domain environment.
• Performing regular checks to all the installations performed.
• Managing DLM to create and remove mail distribution list.
• Managing and configuring end user via remote access to all remote location.
• We adhere to the agreed SLA Addressing all assigned ticket via Zendesk Answers portal to User satisfaction, having the Communication channel open with end user to understand end user needs working towards enhancing customer experience.
• New Office Infra buildout, ensure Vendors adhere to agreed Infra design as per Rakuten standard.
• Asset inventory management.
• Setup and configure Mac and windows laptop using Autopilot and JAMF.
• Set-up alerting, reports, and dashboards for monitoring overall system health.
• Overseeing and troubleshooting server domain, computer systems (Windows and Mac) and networks for more than 10 offices in different locations.
• Introduce new services (data backup, firewalls, end point protection, application, etc.) in the organization to optimize system performance and enhance data security.
• Maintain IT assets with inhouse ERP (using new technologies) and manage ISP in our all-remote location.
• Configuration and manage NAS storage for systems image auto backup and data sharing between local and remote user.
• Set-up alerting, reports, and dashboards for monitoring overall system health.
• Plan and implement optimizations for network, compute, and storage systems being used.
• Taking backup of systems, backup of Microsoft exchange server, windows server and tally server and maintain mail PST and user data.
• Managing Microsoft exchange server, and windows server domain controller.
• Managing and configuring all Wi-Fi device and local and network printer via remote access to all remote location.
• Provide first line support for all compute, storage, and networking infrastructure issues for the local team.
• Provide all Apple laptop, desktop, iPad and iPhone support to customer, and troubleshooting mac OS X, IOS and apple application.
• Install and update apple hardware and network devices to service Centre and customers.
• Manage apple merchandise to support apple store and service centre to achieve targets in day-to-day task.
• Provide training to apple customers for apple devices like (laptop, desktop, iPhone, and iPad).
• Provide service and support to corporate user related to apple product.
• Install, configure, and provide services for all apple devices to the customers.
• Manage apple AST server and tally server.