India Operations Manager
AON Hewitt
Total years of experience :16 years, 6 Months
Core Competencies:
As an India Operations Manager, I am accountable for managing and strategizing HR operation performance for assigned client(s). This includes Payroll Administration, Benefits Administration, Performance Management, Onboarding, HR information management, Training & Development and other HR-related tasks, to help achieve Human Resource goals and objectives. My role requires me to possess:
• Advanced knowledge of Microsoft Office applications (Excel, Word and PowerPoint). Knowledge of PeopleSoft, Upoint, Tableau, etc.
• Outstanding communication skills, both verbal and written, including the ability to train staff and make presentations for training, etc.
• Excellent Computer skills: very good typing speed and can independently use almost all HR/Operations related tools and applications
• Flexible in working in any cross-cultural environment. Very friendly and can easily adapt to any environment and people
• An effective team member, but an excellent manager who can motivate and inspire team members to work effectively and stay focused & motivated
• Can easily prioritize and handle multitasks in order to achieve targets and meet the deadline
• Strong knowledge and understanding of general HR policies in regards to compensation & benefits, performance management, leave management etc.
• Ability to interact and work with people from diverse backgrounds and business sectors. This includes colleagues from North America, India and clients from different countries
• Great supervisory, managing, negotiating and motivating skills
• Actively involved in facilitation, team building, team engagement and conflict management
• Ability to think out of the box and excellent problem solving skills
Handling customers’ queries through phone and emails and resolving them.
Documenting issues in the SharePoint to ensure that the records are up-to-date.
Updating the documents as per client’s requirements, and daily updates.
Maintaining a quality spreadsheet to track the performance of the team.
Coordinating with all the parties in order to meet the SLAs.
Handling customers’ queries through phone and emails and resolving them.
Handling a team and sharing feedback with them regarding their performance.
Creating SOPs for the team to follow to improve the process.
Updating the documents as per client’s requirements, and daily updates.
Maintaining a quality spreadsheet to track the performance of the team.
I did my MBA from Lovely Professional University in 2013
Completed BA English with first class
