Hotel Manager
Al Hokair Group
Total years of experience :8 years, 3 Months
Hotel Manager pre Opening team,
Successfully managed property day-to-day operations to achieve optimum performance, profitability, and 100% guest satisfaction.
- Coordinated and implemented sales and marketing activities of the property. Communicated with existing and perspective clients to establish a strong professional relationship.
- Demonstrated ability to recruit, hire, and train a highly motivated team.
- Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations.
- Responsible for the preparation of property budgets and ensure purchases are within the budget.
- P & L management achieved profitability through revenue growth and cost control. Exceeded company year over year goals resulting in bonus payouts.
- Successfully resolved aging accounts receivable issues resulting in no bad debit write offs.
1. Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the hotel policies and procedures, coaching, training and correcting where needed.
2. Maintain a professional and high quality service oriented environment at all times.
3. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
4. Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
5. Undertake full responsibility for Scheduling and Payroll of the department.
6. Undertake full responsibility for managing operating expenses and purchasing for the department
7. Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
8. Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
9. Coordinate daily activities with hotel management team on a daily basis.
10. Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
11. Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget of front
office department.
Manager on Duty and responsible for all hotel
operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. the Night Manager assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Night Manager provides leadership and support to all members of the
Front Office . Standards of Excellence in all areas supervised.
