Saqib Dar

IT Technical Support Coordinator at Almajdouie Holding

• Saudi Arabia
• March 2016 to March 2018

Technical Support Specialist

• October 2015 to February 2016

at Jeraisy Group, Dammam, Saudi Arabia

JOB ROLE:
•Network monitoring
•Maintain computer networks and troubleshoot network related issues.
•Monitor the network and associated production servers, identifies issues using monitoring software.
•Training new employee
•Responsible for new hire training sessions related to work procedures and support related to end users.
•Troubleshooting technical issues.
•Investigating and resolving Incidents according to agreed priorities and timescales, and to agreed standards.
•Performing investigations into the root causes of Problem related to end user.
•Assisting in IT Service Desk Projects
•Responsible for implementing projects.
•Participates in IT projects as directed by management.
•Deployment of Applications in IT Infrastructure.
•Work with management to enhance all Service Desk processes including Incident Management, Problem Management, Asset Management, Access Management and Request fulfilment.
•Supporting users remotely and on-site.
•Providing technical support related to in PC hardware, operating systems and standard applications remotely and on site.
•Managing multi-function printer Server and Services.
•Responsible for managing user accounts.
•Troubleshoot related to Print Server (Scanning, Printing, Print Services).
•Monitor Printer Server.
•Managing Active Directory user accounts.
•Create, Update and Delete user accounts.
•Coordinating business contracts and dealing with vendors.
•Responsible for technical contract review.
•Responsible for purchasing IT equipment and handle vendors.
•Resolved customer complaints and concerns with strong verbal and negotiation skills.
•Performed hardware and software installation and provides high-level customer care, training, and technical support.
•Prepares monthly IT Service Desk KPI report.