IT Platform Delivery Manager
Gulf International Bank
Total years of experience :18 years, 5 Months
• Heading delivery functions, to ensure end-to-end ownership of business requirements (user stories) and meeting deadlines & TAT without compromising quality norms & adhering to SLA.
• Interacting with Business and IT teams to gather, define, clarify, and refine requirements, guiding the architecture and design of applications.
• Facilitating technical discussion/meeting between cross platform application teams to understand delivery timelines, impending risks, and design/development details.
• Formulating & implementing test plans to evaluate the integrity & accuracy of business processes, module functionality setups & modifications, enhancements, customizations & patches.
• Spearheading the ownership of the business-critical applications and ensuring applications availability to business.
• Delivering the technical documentation and imparting training to the Administrators & End-users of the system.
• Managing and reporting service level agreements and implementing service level improvement plans when necessary.
• Develop KPIs within the SLA to identify and analyse performance gaps for the delivered services and modules and create corrective action plans addressing these areas.
• Working on real-time application performance analysis & drafting business critical reports.
• Reviewing customer solution documents and RFP responses, identifying gaps in product, and prioritizing the product backlogs, assess cost estimates for project planning and customer adaptations.
• Mitigating and driving all internal / external escalations by determining root cause and corrective actions for resolution.
• Working with relevant resource managers for project staffing and resource releases.
• Identifying, onboarding, and maintaining business relationships with new and existing vendors/channel partners.
• Modified & designed the application to meet user requirements using Microsoft Dynamics CRM
• Led the CRM implementations for project phases - discovery, definition, build, test & deployment
• Imparted user training and maintained knowledge transfer documentation
• Worked to refine CRM Change Management standards & tools as per client needs
• Created & implemented the test plans.
• Collaborated with multiple Clients across geographies to gather client requirement to convert in technical document.
• Wrote detailed technical specifications from high-level business specifications.
• Leading a development team, customizing solution(s) for Healthcare vendors in US.
• Involved in all aspects of the development including planning, design, allocation, quality and timelines of all deliverables.
• Provided expertise to teams developing in C#, ASP.net, AJAX, JavaScript and SQL Server.
• Technical lead in the development of new product based around .Net technologies.
• Responsible for writing detailed technical specifications from high-level business specifications.
• Working throughout the software lifecycle, developing and testing software based on specifications and writing test scripts for new products.
• Mentoring of new recruits to ensure that they were inducted into the company culture and work ethic.
• Leading a development team, developing / customizing solution(s) for large Retail organizations or Hotels.
• Involved in all aspects of the development including planning, design, allocation, quality and timelines of all deliverables.
• Provided expertise to teams developing in VB.Net, ASP.net, AJAX, JavaScript and SQL Server.
• Technical lead in the development of new product based around .Net technologies.
• Responsible for writing detailed technical specifications from high-level business specifications.
• Working throughout the software lifecycle, developing and testing software based on specifications and writing test scripts for new products.
• Mentoring of new recruits to ensure that they were inducted into the company culture and work ethic.
• Involved in all aspects of the software lifecycle from analysis, design, and development and testing of software prior to installation.
• Worked to strict deadlines to ensure that projects were delivered on time and to budget.
• Working within Microsoft development environment, specialized in VB, ASP, C#, ASP.net and SQL Server technologies.
• Mentoring of new recruits to ensure that they were inducted into the company culture and work ethic.
Bachelors in Computer Science
Higher Secondry Education
URL removed due to policy violation. Please contact support for further information.