District Manager
Domino's Pizza
Total years of experience :20 years, 4 Months
• Responsible for the overall delivery of business results for sales, customer, food safety, profit, people development and quality systems in the district.
• Maintained positive, professional working environment to optimize staff and customer satisfaction.
• Managed team by offering support and constructive feedback to improve skills and maximise potential.
• Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectation.
• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
• Ensures execution of standard operating procedures and strategic store planning.
• Oversaw employee recognition programme to encourage professional development and high performance.
• Provided organizational leadership and established business vision to achieve sales, profit and revenue goals.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Analyzed strategic, core and support processes to recommend improvements.
• Implemented operational strategies to build customer loyalty and retention.
• Provided leadership to develop business plans and promote organizational vision.
• Oversaw employee recognition programme to encourage professional development and high performance.
• Analyzed customer data to identify opportunities and improve relationships.
• Streamlined operations to consistently deliver on targets.
• Developed and shared best practices across company to align with objectives and quality standards.
• Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.
• Guaranteed compliance with food safety procedures and quality control guidelines.
• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
• Championed 100% guest satisfaction by providing excellent dining experience.
• Estimated supply requirements based on historical needs and projected business levels.
• Optimized profits by controlling food, beverage and labor costs daily.
• Regularly reviewed customer feedback to effectively adapt and improve food, drinks and service offerings.
• Created and implemented staff sales targets, incentivizing teams to consistently achieve outstanding results.
• Produced and compiled detailed restaurant reports to monitor economic and operational efficiency.
• Monitored competitor activity to match and better events and promotions for continued customer interest.