Team Manager
Stream Global Services
Total years of experience :3 years, 9 Months
Provide guidance to General LCRs on Subscriber issues as they should be highly knowledgeable of processes and how to resolve customer issues
•Create and escalate tickets to Listener Care Support for additional investigation - Verify subscriber information as necessary and summarize progress towards resolution/actions taken for each case.
Following up on agents attendance, adherence and performance.
Daily reports delivered to my manger for every single agent including his strength points and his points of improvement, in addition to some step goals to be achieved to assure better performance.
worked in a project, with a Spanish team, as a simultaneous translator from Spanish to Arabic and Arabic to Spanish.
A group of Spanish photographers came to Egypt to make a documental film about Al Fagala and how people leave there and I was responsible for translating the conversation between them and the people leaving in Al Fagala .
Was responsible for transferring the calls from customer to the their required departments.
had summer training as a Secretary in Khalda Petroleum Company.
Was responsible for the General manger office, scheduling meetings and preparing mails also was responsible for translating from English to Arabic and vice versa
Mini MBA
• B.A from Ain Shams University, Faculty of Al Alsun. 2010 Major: Spanish Language and Literature (Grade very good)
• High school certificate from Professor Ahmed Zewail Experimental Language School 2006