سارة احمد الخب Al Khub

Acting - Head Customer Service

Jordan Dubai Islamic Bank

البلد: الأردن - عمان
التعليم: بكالوريوس, BACHELORS DEGREE IN ECONOMY BUSINESS AND FINANCE
الخبرات: 13 years, 11 أشهر

الخبرة العملية

مجموع سنوات الخبرة :13 years, 11 أشهر

Acting - Head Customer Service في Jordan Dubai Islamic Bank

الأردن - عمان
أشغل هذه الوظيفة منذ يونيو 2015

Manage and support Customer Service team in the daily work process
 Provide Customers with competent, timely, and error free services inAccount Management
 Responsible for custodianship and effective delivery of ATM Cards, Cheque Books, and PIN Mailers to customers
 Investigate any case that Contradict with the Bank policy and procedures

Customer Service officer في Jordan Dubai Islamic Bank

الأردن - عمان
فبراير 2010 إلى ديسمبر 2014

Provide Customers with competent, timely, and error free services in the area of Account opening and Account Management
 Consistently meet and exceed the service standards set for the customer services area by taking ownership of customer problems and handling it till final resolution
 Adherence to branch processes and policies and report any deviation to immediate supervisor
 Guide customers regarding the right product to meet their need
 effective delivery of ATM Cards, Cheque Books, and PIN Mailers to customers
 Provide constructive and constant feedback on improvements of products, services, and systems