senior retail account officer
BNP Paribas Egypt
Total years of experience :17 years, 3 Months
February 2007- present
BNP Paribas. Senior retail account officer
• Handling payroll deals.
• Cross-sell banking services and products to clients. i.e Overdraft, personal loans..
• Negotiations with customers for auto loans, boat loans, personal loans & credit cards.
• Negotiations with customers for TD's and CD's with presenting and explaining secured facilities.
• Negotiations with customers for bank assurance.
• Handling heavy accounts and the VIP (prestige &premiere) customers.
• Handling customers complains with attention to quick follow-up.
• Counseled corporate clients and high net-worth individuals with regard to their borrowing needs.
• Supervise delivery of ATM and credit cards to the customers.
• Help the customers in reviewing their banks' statement &Solving any problems in customer's accounts.
• Achieving branch target.
• Follow up with the approached customers.
• Review all unpaid and dormant reports and follow up with the customers to let the bank portfolio clean.
• Issuing certified &manager (draft) cheques.
• Opening GL for accounts.
• Clearing cheques (dealing with clearing house)
• Internal & outward transfers.
• Stop payments.
• Processing Refunds to accounts.
• Help in training new hired colleagues.
• Worked in the legal services at Delta Company (May 2005)
• Worked as an organizer at Horizon fairs for exhibitions (July 2006)
• Worked in ERA for real - estate as a sales agent (May 2006)
Summer training:
July 2006
Summer training at the Egyptian American Bank, Merghany Branch.
Responsibilities included handling customer service issues. Participated in the "Know your client" program.
1- Microsoft office XP (Word, Excel, Power Point and Outlook)
2- All internet related skills (searching, Reports, etc .)
3- Working on flex cube.