Sara Alhieday

Oversee the installation, configuration, and maintenance of servers, network
devices, and software applications to ensure optimal performance and uptime.
Implement and manage security measures, including firewalls, antivirus software,
and intrusion detection systems, to protect the organization's IT assets.
Conduct regular backups and disaster recovery tests to ensure data integrity and
business continuity.
I worked as team leader for CCTV project for a company for less than three
months
Manage user accounts, permissions, and access controls to maintain data
confidentiality and compliance with regulatory requirements.
I upgrade windows server feature from 2012 to 2016 for all company in less than 4
months
I am familiar with biometric systems.
I deal with Odoo ERP system company for applying the system to our team and
that made the profit increase more than 70%

Responded to IT tickets promptly, resolved issues efficiently, and documented
solutions for future reference.
Installed, configured, and maintained computer systems, servers, and networking
equipment.
Collaborated with cross-functional teams to identify and address IT-related
challenges and opportunities.
Assisted in the development and implementation of IT policies and procedures.

Provided technical support to end-users via phone, email, and in-person,
diagnosing and resolving hardware and software issues promptly and efficiently.
Managed IT assets, including inventory tracking, maintenance, and replacement,
ensuring compliance with company policies and procedures.
Conducted user training sessions on IT best practices and procedures, empowering
employees to troubleshoot common issues independently.
Documented and maintained technical knowledge base and standard operating
common IT support tasks.