Client Relationship
Al Sayegh Media
Total des années d'expérience :16 years, 5 Mois
Accounts Management
Client servicing
Bitching and handling briefs
Proposal presentation
Gaining businesses from exiting and new clients
• Develop a good understanding of Client organizations, industry, culture and environment
• Meeting with managers to discuss needs
• Business Development, Sales, Marketing and Network techniques to attract business from Clients
• Advertising vacancies using social media to attract candidates and build relationships with candidates
• Develops Job Descriptions for new positions
• Using databases to match candidates with Client requirements
• Contacting colleges, employment agencies, recruiters, media, and internet sites, head hunting - contacting and connecting with people via Social Media
• Conducting telephonic interviews, evaluates the candidate and schedule face to face interviews
• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications and conduct profile assessments in order to shortlist candidates
• Conduct screening of candidates for Senior Level Management and Technical Positions
• Negotiating with candidates on Job offers
• Assist in other HR functions whenever necessary
• Make recruitment reports/dashboards
• Bring in a recruitment process in place
• Develop a Recruitment Strategy and work with deadlines for closing positions
es placed
● Come up and creates a concepts and ideas.
● Developing and implementing the long-and short-term marketing strategies.
● Developing the company brand.
● Assisting the company in remaining competitive in the marketplace.
● Conducting marketing researches and customer researches by implementing surveys and hosting focus group.
● Dealing with suppliers, book media and organizing events, campaigns and conferences.
● Assigning various marketing projects or tasks and ensuring they meet important deadlines.
● Hiring. Training and Supervising employees.
● Managing the production of marketing materials, including leaflets, posters, flyers…ect
● Organizing photo shoots.
● Communicating with target audiences and managing customer relationships.
Supervise a team of FAs assigned to bank branches to achieve sales targets and ensure best practice is adopted.
Provide sales and technical support, relating to L&G Gulfs products to a team FAs in the assigned Ahli United Bank branches;and to act as the link between AUB and L&G GULF in operational, administrative and reporting tasks by ensuring company policies and procedures and CBB (Central bank of Bahrain) regulations and adhered to.
Assist the Retail Sales Manager in taking proactive measures in preparing and finalizing projects to develop the Retail Sales Team and add to its success. Such as but not limited to training / recruitment / script enhancements and product development.
Assist the Retail Sales Manager to streamline and maintain statistics management and monitor activities of the retail sales team.
Assist the Retail Sales Manager to deliver the achievement of the agreed retail sales plan in terms of identifying local market segments and target markets, premiums, profitability, presistency, annual growth and market penetration by constantly monitoring any changes in market conditions.
Ensure that the Monthly, Quarterly and Annual Sales targets are achieved in accordance with the Company Business Plan for Gulf in branch sales within the Retail Channel and ensure the implementation of appropriate action plans where deviations from plan occur.
Ensure the completeness and quality of new business submitted by the FAs, To keep the policies in force via retention efforts, addressing surrenders and analyzing areas of concerns of that can improve the presistency of the business put on the books.
Maximize customer retention levels by ensuring customer satisfaction in servicing and relationship management.
● Handling of 5 Financial Advisors and reporting directly to me.
● Operating in 5 Ahli United Bank Branches.
● Develop the team to reach high standard.
● Handling all staffs issues from being under my team day-to-day issues.
● Motivate team members to achieve shared goals and acknowledge team and individual successes.
● Ensure all new starters are indicated into the department team.
● Handling all customers' requests, complaints and issues day-to-day and resolved effectively.
● Supporting Team in all levels.
● Responsible in getting team monthly and quarterly target.
● Counseling and Planning in coordination with Training Department for employee’s development.
● Handling my team appraisal and evaluations.
● Making sure that all customers' data are filled day by day.
● Doing all kind of calls (cold call, cross selling call, taking referrals call and pending customers call).
● Achieving excellent standards of customer service in the department by directing and coaching the team.
● Doing all kind of MIS reports when needed.
● Doing monthly assessment for all team members to ensure all information that delivered to customers is correct and updated.
● Analyzes and researches problems related to financial accounts.
● Perform other related duties as assigned.
● Doing researches in market and see how to develop products.
● Conduct meetings for all team members to deliver managements actions.
● Setting one to one meetings to review staff weakness.
● Contribute all management meetings in Bahrain and out of Bahrain.
● Taking care of the well being of employees and responsible in reducing staffs turnover.
Support clients in planning for medi/ long term financial plans, Conduct Market research, build long and trusted relationship with the clients,
Supporting the Customer Serivce Operations, which deals directly with customers and ensure all customer services activities support and strengthen the strategic objective.
Contribute as a member of the management team in Operations to the effective overall functioning of high standards of operation services.
Provide reports as required in customer service activities for monthly management reporting and other reporting.
Maximize retention of customers who seek to surrender or withdraw through development of staff and effective retention process.
Ensure complaints are professionally handled in accordance with the company complaints process.
Ensure customers are served to the highest standards of professionalism and within agreed time frame.
Develop, track and report key performance measurements for the unit.
Develop and implement process and procedures to improve operational efficiency.
CII Award in Financial Planning
University of Bahrain: 2002-2005: Obtained Diploma Degree in Accounting. 1999-2002: Obtained High School Certificate in Commercial Stream- Isa Town Commercial Secondary School with Grade 85.1% BIBF: Obtained the course of communications skills Team building work shop Positive attitude: The secret /Leaders'
