Sara El-Sounbaty, EAM/ITAM Senior Application Consultant

Sara El-Sounbaty

EAM/ITAM Senior Application Consultant

Intercom Enterprises for Information Technology

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Computer Science
Expérience
16 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :16 years, 7 Mois

EAM/ITAM Senior Application Consultant à Intercom Enterprises for Information Technology
  • Egypte - Le Caire
  • Je travaille ici depuis avril 2013

Responsibilities:
 Elicit and gather customer functional requirements for Maximo implementation
 Analysis and design solutions architect for gaps points between customer business & forms and MAXIMO
capability & reports; for Helpdesk management (workshops and related detailed documents).
 Customize and configure Maximo as necessary to meet user functional requirements.
 Design technical and functional specifications for Maximo applications.
 Instruct related IBM official courses.
 Implement Maximo software roll-out according to project schedules.
 Trained customer core team in all related project stages (core team training, operational training and end user
training).
 Administer operational Maximo system
 Consulting and supporting projects Go-Live activities (Provide end user support for implemented Maximo
functionality).
 Provide technical and functional consultation for adoption of base Maximo capabilities.
 Manage the related tasks of workflows, applications design, escalations and etc…
 Manage Data loading and uploading tasks.
 Installation and configuration of Maximo Enterprise Adapter for Oracle Applications.
 Integrate MAXIMO with some of other applications such as Bar-coding, Cognos and etc…
 Develop and manage the required reports and KPIs that fitting customer business needs through all database
platforms (Oracle, DB2 and SQL) using MAXIMO reporting service tool BIRT (Business Intelligence
Reporting Tool).
 Troubleshoot both of reports and BI objects.
 Support technical solutions which would include interactions with database.
 Support MAXIMO integration interface.
 Develop supplementary application functionality.
 Quality control for deployed solutions.
 Handling all POCs related assignments.

EAM/ITAM Application Consultant à Intercom Enterprises for Information Technology
  • Egypte - Le Caire
  • janvier 2012 à mars 2013

Responsibilities:
 Elicit and gather customer functional requirements for Maximo implementation
 Analysis and design solutions architect for gaps points between customer business & forms and MAXIMO
capability & reports; for Helpdesk management (workshops and related detailed documents).
 Customize and configure Maximo as necessary to meet user functional requirements.
 Design technical and functional specifications for Maximo applications.
 Instruct related IBM official courses.
 Implement Maximo software roll-out according to project schedules.
 Trained customer core team in all related project stages (core team training, operational training and end user
training).
 Administer operational Maximo system
 Consulting and supporting projects Go-Live activities (Provide end user support for implemented Maximo
functionality).
 Provide technical and functional consultation for adoption of base Maximo capabilities.
 Manage the related tasks of workflows, applications design, escalations and etc…
 Manage Data loading and uploading tasks.
 Integrate MAXIMO with some of other applications such as Bar-coding, Cognos and etc…
 Develop and manage the required reports and KPIs that fitting customer business needs through all database
platforms (Oracle, DB2 and SQL) using MAXIMO reporting service tool BIRT (Business Intelligence
Reporting Tool).
 Troubleshoot both of reports and BI objects.
 Support technical solutions which would include interactions with database.
 Support MAXIMO integration interface.
 Develop supplementary application functionality.
 Quality control for deployed solutions.
 Handling all POCs related assignments.

MAXIMO System and Reporting Engineer à Intercom Enterprises for Information Technology
  • Egypte - Le Caire
  • janvier 2009 à décembre 2011

Responsibilities:
 Elicit and gather customer functional requirements for Maximo implementation
 Analysis and design solutions architect for gaps points between customer business & forms and MAXIMO
capability & reports; for Helpdesk management (workshops and related detailed documents).
 Customize and configure Maximo as necessary to meet user functional requirements.
 Installation, implementation and integration assignments of MAXIMO V7.1 (EAM & ITAM).
 Work closely with users to design reporting solutions.
 Instruct related IBM official courses.
 Trained customer core team in all related project stages (core team training, operational training and end user
training).
 Manage the related tasks of workflows, applications design, escalations and etc…
 Manage Data loading and uploading tasks.
 Integrate MAXIMO with some of other applications such as Bar-coding, etc…
 Develop and manage the required reports and KPIs that fitting customer business needs through all database
platforms (Oracle, DB2 and SQL) using MAXIMO reporting service tool BIRT (Business Intelligence
Reporting Tool).
 Troubleshoot both of reports and BI objects.
 Support technical solutions which would include interactions with database.
 Support MAXIMO integration interface.
 Develop supplementary application functionality.
 Quality control for deployed solutions.
 Handling all POCs related assignments.

IT Specialist à Shaker Consultancy Group (Electromechanical Consultants & Engineers)
  • Egypte - Le Caire
  • septembre 2007 à novembre 2008

Troubleshoot, Diagnose and Resolve IT Problems related to
 Microsoft Windows Servers
 Microsoft Exchange
 Microsoft SQL Server
 Installing and updating any new software and application.
 Schedule and execute applications for daily processing of jobs.

Éducation

Baccalauréat, Computer Science
  • à Modern Academy
  • mai 2007

Specialties & Skills

Business Intelligence Tools
DB2/SQL
BUSINESS INTELLIGENCE
DATABASE
HELPDESK
PREMIER

Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

IBM Tivoli Enterprise Asset Management Sales Professional v3 (Certificat)
Date de la formation:
July 2013
Valide jusqu'à:
July 2013
IBM Certified Deployment Professional-Tivoli Asset Management for ITV7.1 (Certificat)
Date de la formation:
October 2009
Valide jusqu'à:
October 2009
IBM Certified Solution Designer - Maximo Asset Management V7.1 (Certificat)
Date de la formation:
February 2012
Valide jusqu'à:
February 2012
IBM Certified Solution Advisor - Maximo Enterprise Asset Management Solutions V2 (Certificat)
Date de la formation:
January 2012
Valide jusqu'à:
January 2012
IBM Certified Deployment Professional - Tivoli Asset Management for IT V7.2 (Certificat)
Date de la formation:
January 2012
Valide jusqu'à:
January 2012