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Sara Engawi, Call Center Supervisor

Sara Engawi

Call Center Supervisor

KONE Corporation

Location
Saudi Arabia - Jeddah
Education
High school or equivalent, Business administration major (bachelor degree incomplete
Experience
9 years, 10 Months

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Work Experience

Total years of experience :9 years, 10 Months

Call Center Supervisor at KONE Corporation
  • Saudi Arabia - Jeddah
  • November 2015 to April 2017

Call center supervisor and handle all the complaints (quality)

Consultant at Siemens
  • Saudi Arabia - Jeddah
  • March 2006 to June 2014

Siemens Ltd. - Jeddah, KSA

 Uptime Service Consultant, Healthcare sector - Customer service Department
 Team Leader for the uptime service center all the regions in the kingdom
 CS Database key user
 Creating New Customer, equipment’s & material
 Linking new equipment’s to the customers
 Maintaining and updating the current data
 Preparing the quotations for customer and following up
September 2010 - Current

SPIRIDON & SAP Siemens Ltd. - Jeddah, KSA

 Support Specialist in Siemens Medical, Customer service Department
 Responsible for taking customer calls
 Open work orders for the engineers using SAP "SPIRIDON"
 Order parts needed for medical equipment using SAP "SPIRIDON"
 Prepare Monthly Reports for,
 Engineers missed jobs
 Equipment in the system with contracts and No PPM’s
 Following up for engineers work
 Backup as a business admin in the marketing customer service department for preparing the sales quotations for customers and following up
 Frequently update customer quotations in the SAP “SPIRIDON”
March 2006 to May 2009

Education

High school or equivalent, Business administration major (bachelor degree incomplete
  • at King Abdul aziz university
  • March 1997

Siemens Ltd. - Jeddah, KSA  Uptime Service Consultant, Healthcare sector - Customer service Department  Team Leader for the uptime service center all the regions in the kingdom  CS Database key user  Creating New Customer, equipment’s & material  Linking new equipment’s to the customers  Maintaining and updating the current data  Preparing the quotations for customer and following up September 2010 - Current SPIRIDON & SAP Siemens Ltd. - Jeddah, KSA  Support Specialist in Siemens Medical, Customer service Department  Responsible for taking customer calls  Open work orders for the engineers using SAP "SPIRIDON"  Order parts needed for medical equipment using SAP "SPIRIDON"  Prepare Monthly Reports for,  Engineers missed jobs  Equipment in the system with contracts and No PPM’s  Following up for engineers work  Backup as a business admin in the marketing customer service department for preparing the sales quotations for customers and following up  Frequently update customer quotations in the SAP “SPIRIDON” March 2006 to May 2009

Specialties & Skills

Consultant Coordination
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Team Leadership
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Customer Service
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ERP CRM
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Management
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Working with SAP system more than 8 years
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CRM system
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Call center supervisor &Quality handle all the complaint with CRM system
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Management & Team Leadership
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 Uptime Service Consultant, Healthcare sector - Customer service Depar
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Analytical & Problem Solving
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Languages

English
Expert
Arabic
Expert

Hobbies

  • Management Training Personal Skills Motivation
    . I have a lot of work experience and attended a lot of personal skills trainings in Saudi Arabia as well as in Germany. If you are looking for someone that is very knowledgeable about the medical equipment and machinery, building RFPs, discipline, and quick learner then look no further and get in touch.