Sara Engawi

Siemens Ltd. - Jeddah, KSA  Uptime Service Consultant, Healthcare sector - Customer service Department  Team Leader for the uptime service center all the regions in the kingdom  CS Database key user  Creating New Customer, equipment’s & material  Linking new equipment’s to the customers  Maintaining and updating the current data  Preparing the quotations for customer and following up September 2010 - Current SPIRIDON & SAP Siemens Ltd. - Jeddah, KSA  Support Specialist in Siemens Medical, Customer service Department  Responsible for taking customer calls  Open work orders for the engineers using SAP "SPIRIDON"  Order parts needed for medical equipment using SAP "SPIRIDON"  Prepare Monthly Reports for,  Engineers missed jobs  Equipment in the system with contracts and No PPM’s  Following up for engineers work  Backup as a business admin in the marketing customer service department for preparing the sales quotations for customers and following up  Frequently update customer quotations in the SAP “SPIRIDON” March 2006 to May 2009